Work History/ Experience

Work experience
Aug 2014 - Mar 2015

Customer Service Assistant

Thanhs Branding and Communication (web: http://www.thanhsbranding.com/)


  • Interacting with patron on the phone and solve the queries.
  • Taking the customers' orders.
  • Maintaining the standard transaction time.
  • Handling the consumers' e-mails/ messages/ calls and replying for the same.
  • Following Up on customer’s request and complaint.
  • Getting feedback from clients and making surveys.
  • Seeking solution for complaints and problems.
  • Effective complaints handling.
  • Keeping well customer relations.
  • Maintaining a professional image for the company's brand.
Jul 2014 - Jan 2014

Communications and consultancy Assistant

ICANDO Education & Consultancy (web: http://www.icando.vn/)


  • Creating rich content through the company's website that is optimized for search engines.
  • Managing media relations and maximize media opportunities.
  • Creating/Supporting and launching marketing event for courses through FB/websie/direct workshop.
  • Ensuring new updates about course regularly.
  • Promoting consultant to private clients.
  • Sharing/meeting with clients to determine needing/requirements when they learn about any course.
  • analysing the courses' benefits within clients and giving independent and objective advice on the joining into courses.
  • Sure that the client gets adequate assistance in accessing to information.
  • Identifying potential clients and building and maintaining contacts.
  • Processing customer registrations.
  • Being involved in the company's event support activities.
Feb 2015 - Present

Communications Secretary

Millionaire House Club (fb group: https://www.facebook.com/groups/millionairehouse)
Mar 2015 - Present

Communications volunteer

Startup Branding project - Thanhsbranding Co. (web: http://startupbranding.vn/)
Aug 2014 - Present


MaiAnh Food


  • Donating/ Raising fund to homeless in Saigon.
  • Donating/ Raising fund to the poor children's scholarships in Tay Ninh.
  • Donating/Raising fund to pediatric patients in Cancer Hospital - HCM City
Sep 2012 - Dec 2014


14 Words Hanoi Club (web: http://www.14chu.com/)


  • Donating/ Supporting the essential items and organizing the traditional holiday's party event for children in mountain areas in Ha Giang, Lao Cai.
  • Taking care of psychiatric patients and pediatric patients at some hospitals in Hanoi.
Mar 2014 - 2014

First Prize at The Contest "Nhan Van in me"

Vietnam National University Hanoi


  • Writing


2012 - 2016

International Studies

University of Social Sciences and Humanities - Vietnam National University

* The Faculty provides four specialties including International Relations (IR), European Studies, International Development Research and American Studies. My specialty is American Studies.

* The subjects research about Globalization, International Relations after the Cold War, NAFTA, US Economics, US Foreign Policy, US Cultural Characteristics, EU Foreign Policy, German Cultural Life, British Common Wealth, Vietnam-ASEAN Relations, ...

Oct 2014 - Dec 2014

HR Management Trainee


iBegin is the school under the management of ICANDO Education and consultancy Company. (icando.vn)
It connects with hundreds of businesses in Thriive clubs and other businesses network consulted and personnel trained by ICANDO.



Hard skills:

  • MS: ****
  • Excel: ***
  • Vietnamese: *****
  • English: ***
  • Russian:*

Soft skills:

  • Collecting the relevant information and processing data: ****
  • Interpersonal skills: ****
  • Learning to learn: ****
  • Listening skills: *****
  • Oral communication skills: ***
  • Teamwork: ****
  • Problem solving skills: ****
  • Planning and organising skills: ****
  • Self-management skills: ****