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Work experience

Mar 2012Present

Head of Global Clearing & Settlement Account Managers – Market Specialists – Physical Securities & Stock Exchange

BNP Paribas Securities Services
  • Management of approximately 45 employees within 3 different departments based in Pantin and Lisbon
  • Mentoring and motivating the teams to achieve high standards
  • Establish and implement of policies, goals, objectives and procedures
  • Production of operational manuals defining the rules of operational processes
  • Producing, managing and analyzing operational performance via KPIs evaluating the efficiency and the workload of the departments
  • Management and analysis of the associated operational risk with the implementation of preventative and corrective measures
  • Contribution to the enhancement of the International Settlements’ operational system in collaboration with IT, Project and Product departments – improvement of existing products, efficiency, STP rates, reducing operational risk
  • Participation and preparation of the departments for audit missions
  • Presentation of the respective activities to prospect and existing clients during due diligence visits
  • Participation in the onboarding of new clients – Client meetings, conference calls and transaction testing
  • Client visits to understand their needs and to adapt our service to meet their expectations
  • Building deep and lasting relationships with clients
Oct 2011Mar 2012

Head of Global Clearing & Settlement Account Managers

BNP Paribas Securities Services

Management of a Team of 12 Account Managers based in Pantin and Lisbon, in charge of the International Settlement activity of Financial Institutions, notably Broker Dealers, who have direct contact with the clients as well as the Network of Sub-Custodians on 104 Markets. Training and development of the team’s market knowledge to enhance productivity and quality if service

May 2008Oct 2011

Head of Market Specialists

BNP Paribas Securities Services

Management of a Team of approximately 30 Market Specialists based in Paris & Lisbon, who are in charge of the investigations and the processing of transactions of the Global Custody Clients via the account managers based within the European Branches of BP2S. Market specialists in contact with a Network of Sub-Custodians given access to 104 Markets worldwide. Participating in the organization and implementation of the “Dual Office” (Paris & Lisbon)

Sep 2005May 2008

Market Specialist

BNP Paribas Securities Services
  • International Settlement market specialist
  • Processing and monitoring of clients’ transactions up until settlement
  • Reconciliation, treasury management and reporting linked to the settlement activity
  • Analysis of Client (internal) and Sub-Custodian queries
  • Contribution to constant improvement of the Team’s efficiency
Jun 2005Aug 2005

Account Analyst

Transmark – FCX

Debt collection in the Middle East region and client communication

Jun 1999Jun 2005

Part-time Shop Manager

Campers Paradise

Management of the team, sales, stock management, accounting and marketing of the yearly exhibitions of camping and outdoor equipment


Sep 2001Jun 2005

BA (Hons) Accounting with Finance

Portsmouth Business School