Download PDF

Khyati Patel

Work History

Feb 2018Present

Research Analyst

Leadership Development Centre (LDC), State Services Commission
  • undertake robust and professional standards of research for various research requests, and draft papers.
  • work with LDC colleagues to collect and interpret information at a system, sector and agency level, and present as relevant articles, papers and toolkits.
  • programme online software to carry out assessments and evaluations (e.g. Qualtrics).
  • design and programme reporting mechanisms to generate automated reporting and results.. 
Mar 2016Feb 2018

Business Analyst

Leadership Development Centre (LDC), State Services Commission

reporting and analytics

  • manage LDC’s Microsoft Dynamics CRM 
  • reviewing and customising processes to support continuous improvement
  • support the development and implementation of business systems and processes that align with the delivery of LDC priorities
  • regular management reporting against the business plan to meet the needs of LDC leadership and SSC reporting requirements
  • producing agency level reports with the research team for LSP360 assessments 
  • track, produce and analyse website traffic reports using Google Analytics

 customer focus and relationship management - working with communications manager to deliver the following

  • working with customers across the system to deliver digital communications, including social media and Leadership Studio
  • maintain productive working relationships with customers, staff and suppliers (including LDC’s provider panel, and LDC’s IT and CRM providers)

 business innovation and development

  • evaluations  

         - evaluation of LDC’s products and services

         - feeding back evaluation findings into business decisions

         - measure, consolidate and provide customer focused reporting                           of evaluation data

  • develop products that helps inform business decisions and future directions
  • working with communication team to identify opportunities to build new initiatives that drive awareness and uptake of LDC products and services
Nov 2015Jan 2017

Camera Base Volunteer

Wellington City Council and NZ Police
  • monitor the Wellington Safe City cameras
  • reporting and recording any incidents that occurs
Mar 2014Feb 2016

Marketing and Internship Coordinator

Intern NZ and Intern OZ
Jan 2014Mar 2014

Social Media Marketing Intern

Intern NZ and Intern OZ

Work experience prior to this available upon request.

Education

20092013

Bachelor of Commerce in Marketing and International Business   Bachelor of Science in Biotechnology

Victoria University of Wellington
  • 2013 Excellence Award in International Business for Level 300 

Academic transcript available upon request.

20042008

Secondary Education

Wellington East Girls College

Short Courses and seminars

2017

Introduction to Agile - Boost New Media, Wellington

Delivering data-driven insights for communication and decision-making 2-day course - Victoria University of Wellington

Using data: Discovery, analysis. visualisation and decision-making 2-day course - Victoria University of Wellington

Resilience: mastering your own wellbeing with Dr Sven Hansen, Founder of The Resilience Institute

Machinery of Government - Victoria University of Wellington

Using data isn't a technical problem, it's a cultural one with Lilian Grace, CEO Figure NZ

Better leadership through growth mindset with Dr Paul Wood, Director of Switch Coaching and Consulting

References

Available upon request.