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Khyati Patel

Business Analyst

Work History

Mar 2016Present

Business Analyst

Leadership Development Centre (LDC), State Services Commission

reporting and analytics

  • manage LDC’s Microsoft Dynamics CRM by:

         - using the CRM to extract and analyse organisation                                   performance data and communicate the findings and                             implications to support both strategic and operational                            decisions

  - promoting CRM usage and updates from all staff

  - making sure all staff have the capability and knowledge to             use CRM in line with business needs

  • reviewing and customising processes to support continuous improvement
  • support the development and implementation of business systems and processes that align with the delivery of LDC priorities
  • regular management reporting against the business plan to meet the needs of LDC leadership and SSC reporting requirements
  • producing agency level reports with the research team for LSP360 assessments 
  • track, produce and analyse website traffic reports using Google Analytics

 customer focus and relationship management - working with communications manager to deliver the following

  • building and maintaining customer relationships to understand their needs
  • working with customers across the system to deliver digital communications, including social media and Leadership Studio
  • maintain productive working relationships with customers, staff and suppliers (including LDC’s provider panel, and LDC’s IT and CRM providers)

 business innovation and development

  • evaluations  

         - evaluation of LDC’s products and services

         - feeding back evaluation findings into business decisions

         - measure, consolidate and provide customer focused reporting             of evaluation data

  • develop products that helps inform business decisions and future directions
  • working with communication team to identify opportunities to build new initiatives that drive awareness and uptake of LDC products and services
Nov 2015Jan 2017

Camera Base Volunteer

Wellington City Council and NZ Police
  • monitor the Wellington Safe City cameras
  • reporting and recording any incidents that occurs
  • describing observations over the phone and in writing to the police officers, security staff and street ambassadors
Mar 2014Feb 2016

Marketing and Internship Coordinator

Intern NZ and Intern OZ
  • placing of candidates into internships in organisations in all industry areas throughout New Zealand and Australia in a timely manner
  • domestic and International travel to build and maintain relationship with students, partners and tertiary institutes
  • administration - Website maintenance, event management, database work using Excel and Google Docs, database maintenance and other office duties.
Jan 2014Mar 2014

Social Media Marketing Intern

Intern NZ and Intern OZ

Work experience prior to this available upon request.

Education

20092013

Bachelor of Commerce in Marketing and International Business   Bachelor of Science in Biotechnology

Victoria University of Wellington
  • 2013 Excellence Award in International Business for Level 300 

Academic transcript available upon request.

20042008

Secondary Education

Wellington East Girls College
  • Achieved University Entrance
  • Girls Friendly Society Scholarship for 3 years of university education

Short Courses and seminars

2017

Introduction to Agile - Boost New Media, Wellington

Delivering data-driven insights for communication and decision-making 2-day course - Victoria University of Wellington

Using data: Discovery, analysis. visualisation and decision-making 2-day course - Victoria University of Wellington

Resilience: mastering your own wellbeing with Dr Sven Hansen, Founder of The Resilience Institute

Machinery of Government - Victoria University of Wellington

Using data isn't a technical problem, it's a cultural one with Lilian Grace, CEO Figure NZ

Better leadership through growth mindset with Dr Paul Wood, Director of Switch Coaching and Consulting

References

Available upon request.