• NEW DELHI New Delhi
Khushboo Singh Jag Mohan Singh

Khushboo Singh Jag Mohan Singh

System Analyst

Work History

Work History

Systems Engineer

Jan 2014 - Jun 2015
FIDELITY INVESTMENTS

SYSTEMS ENGINEER- BANGALORE(INDIA) Jan' 14- Spearheaded efforts for managing the SLA's with quick turnaround time along with keeping the high level of CSAT. Key responsibilities can be briefed as: To manage IM tickets and pro-actively resolve the incidents to achieve high CSAT To keep the internal infrastructure well tuned and responsive To maintain the SLA with target to achieve high level of CSAT To align the hardware and software issues in order to achieve desired operational efficiency

Hardware Supervisor-Hewlett Packard

Jul 2011 - Jan 2014
HEWLETT PACKARD

HARDWARE SUPERVISOR- BANGALORE(INDIA)-Jan' 14 Contributed in customer support and issue resolving mechanism with active collaboration and execution to achieve positive customer sentiment. Key responsibilities can be briefed as: Issue Control: To troubleshoot and replace the hardware(printers/systems) with prime authorization. Managed the onshore service issues precisely by working with US, EMEA and Latin America. Initiated and coordinated the recovery call for critical incidents for printers. Escalation Handling: To take the ownership of critical issues and accountable to mitigate it for positive business impact. Leading the team to achieve global resolution with proactive support. Active participation in escalation process to involve appropriate service delivery unit. Matched the targeted sales goals under stringent deadline. Execution Coordination: Extended the work spectrum by working with tier 3 and 4 level team during major outage. Achieved the positive customer sentiment for customer engagement survey. Synchronized capturing of log files between customers computer and GBU engineering. Ensured the zero defect for next level launch by pro-active assessment of potential issues faced by customers in per- launch. Initiated the scrum platform to bring issues, engineering and Research as complementing processes to achieve hassle free customer experience. 

Education

Education

B.Sc Information Technology

Aug 2008 - Apr 2011
S.N.R Sons College Coimbatore

The Information Technology examination was held in April 2011 through SNR Sons College, Coimbatore, an autonomous college affliated to Bharathiar University.

Certifications

Certifications

Red Hat Certified System Administrator

Aug 2014 - Aug 2014
Red Hat

An IT professional who has earned the Red Hat Certified System Administrator (RHCSA) is able to perform the core system administration skills required in Red Hat Enterprise Linux environments. The credential is earned after successfully passing the Red Hat Certified System Administrator (RHCSA) Exam (EX200).

Red Hat Certified Engineer

Aug 2014 - Aug 2014
Red Hat

Red Hat Certified Engineer (RHCE) is earned by a Red Hat Certified System Administrator (RHCSA)who has demonstrated the knowledge, skill and ability required of senior system administrator responsible for Red Hat Enterprise Linux systems.

ITIL Foundation Certificate in IT Service Management

Jun 2014 - Jun 2014
AXELOS

ITIL is the version of the Information Technology Infrastructure Library, a globally recognized collection of best practices for managing information technology (IT).

Skills

Skills

Red Hat Certified Engineer

System configuration and management

  • Use network teaming or bonding to configure aggregated network links between two Red Hat Enterprise Linux systems
  • Configure IPv6 addresses and perform basic IPv6 troubleshooting
  • Route IP traffic and create static routes
  • Use firewalld and associated mechanisms such as rich rules, zones and custom rules, to implement packet filtering and configure network address translation (NAT)
  • Use /proc/sys and sysctl to modify and set kernel runtime parameters
  • Configure a system to authenticate using Kerberos
  • Configure a system as either an iSCSI target or initiator that persistently mounts an iSCSI target
  • Produce and deliver reports on system utilization (processor, memory, disk, and network)
  • Use shell scripting to automate system maintenance tasks

Network services

Network services are an important subset of the exam objectives. RHCE candidates should be capable of meeting the following objectives for each of the network services listed below:

  • Install the packages needed to provide the service
    • Configure SELinux to support the service
    • Use SELinux port labeling to allow services to use non-standard ports
    • Configure the service to start when the system is booted
    • Configure the service for basic operation
    • Configure host-based and user-based security for the service
    HTTP/HTTPS
    • Configure a virtual host
    • Configure private directories
    • Deploy a basic CGI application
    • Configure group-managed content
    • Configure TLS security
    DNS
    • Configure a caching-only name server
    • Troubleshoot DNS client issues
    NFS
    • Provide network shares to specific clients
    • Provide network shares suitable for group collaboration
    • Use Kerberos to control access to NFS network shares
    SMB
    • Provide network shares to specific clients
    • Provide network shares suitable for group collaboration
    SMTP
    • Configure a system to forward all email to a central mail server
    SSH
    • Configure key-based authentication
    • Configure additional options described in documentation
    NTP
    • Synchronize time using other NTP peers

Red Hat System Administration

  • Understand and use essential tools for handling files, directories, command-line environments, and documentation
  • Operate running systems, including booting into different run levels, identifying processes, starting and stopping virtual machines, and controlling services
  • Configure local storage using partitions and logical volumes
  • Create and configure file systems and file system attributes, such as permissions, encryption, access control lists, and network file systems
  • Deploy, configure, and maintain systems, including software installation, update, and core services
  • Manage users and groups, including use of a centralized directory for authentication
  • Manage security, including basic firewall and SELinux configuration

Windows System Administration

Carry an in-depth knowledge of windows laptops, desktops and printers include both hardware and software installation. 

Ensured the zero defects

Ensured the zero defects for next level launch by pro active assessment of potential issues faced by customers in per-launch. Initiated the scrum platform to bring issues, engineering and research as complementing process achieve hassle free customer experience.

Execution Coordination

Extended the work spectrum by working with tier 3 and 4 level team during major outage. Achieved the positive customer sentiment for customer engagement survey. Synchronized capturing of log files between customers computer and GBU engineering.

Escalation Handling

To take the ownership of critical issues and accountable to mitigate it for positive business impact. Leading the team to achieve global resolution with proactive support. Active participation in escalation process to involve appropriate service delivery unit. Matched targeted sales goals under stringent deadline.

Duties and Responsibilies in Fidelity

  • Working with customers to formulate and document requirements
  • Analyzing clients existing systems and business models
  • Identifying, investigating and analyzing business processes, procedures and work practices.
  • Translating client requirements into specified project briefs.
  • Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior.
  • Took responsibility for deploying functional solutions, which ensured acceptable quality and integrity of the system.
  • Developing functional specifications for use by the system developers.
  • Created system specifications for the design and development of system software.
  • Acted as a reference and information source, providing guidance and assistance in the system project decision making process.
  • Ensured to get a CSAT from the customers following the SLA as accordance with the ITIL process.
  • Has been a part of the various projects within the team.


Jobs and Duties in Hewlett Packard

  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
  • Working with the users to formulate and document the requirements.
  • Gather customer's information to determine the issue by evaluating and analyzing the symptoms.
  • Research the required information using available resources.
  • Follow the standard processes and procedures
  • Analyzing clients' existing systems and business models.
  • Translating client requirements into specified project briefs.
  • Identifying, investigating, and analyzing business processes, procedures and work practices.
  • Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality behavior.
  • Identify and escalate priority issues per Client specifications.
  • Acted as a reference and information source, providing guidance and assistance in the system project decision making process.
  • Stay current with system information, changes and updates

Declaration

 I declare that all the above furnished details are true to the best of my knowledge.



New Delhi                                                                                          Khushboo Singh