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Work experience

Customer Service Representative


Excellent accuracy with cash management and customer relations resulting in a promotion to customer service. Responsible for cash flow management for the entire store concerning deposit, bad debt, returns, money wires, and sporadic front end management responsibilities.

Feb 2006Present

Franchise Support and Training Specialist

More Space Place

Coordinating database management, specifically data entry, maintenance, and related reporting functions. Testing new proprietary software and assisting in the development of new manufacturing program. Providing installation and technicaly support for multiple software programs (CAD, MRP, and SBA) via telephone conferencing, live remote assistance, and on-site assistance. Facilitating both classroom and web based training sessions for franchise clients. Create product support manuals to assist franchisees with the use of the company's proprietary software. Populate and maintain corporate web site and Intranet.

Feb 2003Feb 2006

Design Specialist

More Space Place

Successfully launched a direct marketing campaign resulting in new and perpetual sources of income from private and corporate home builders. Consulted in sales of Muphy beds, custom home offices, custom closets and entertainment centers. Provided in-home consultations which included taking room measurements, space planning and design using a CAD program

Jun 2001Feb 2003

Technology Retail Sales Specialist

Constantly exceeded personal and company goals in sales performance by utilizing proven sales techniques and developing customer rapport. Developed product knowledge and received sales certification in personal computers, wireless communications, imaging systems and portable electronics.


Aug 2003May 2005

Bachelor of Arts


Biking, Running, Softball, Basketball, Working Out, Traveling

Honors and Awards

Graduated with Honors, Who's Who, Florida Bright Futures Scholarship, Doorways Scholarship, SPC Trustee Scholarship, Tarpon Springs Chamber of Commerce Grand, Tarpon Springs Education Grant


Karen Skop

Former HR Manager with More Space Place

Glorida Hope

Mentor for 4 years of high school