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Work History

Education

20072012

Master Degree with Honors

Ivan Franko National University of Lviv

Master of Philology. Lecturer of translation studies and the English language (Faculty of Translation Studies and Contrastive Linguistics)

20052007

Graduate

Small Academy of Science

English language course 

19972007

Graduate

Mostyska Secondary School 

Skills

Business Analysis

I have applied Acceptance and Evaluation Criteria Definition, Business Analysis Approach, Business processes diagrams, Functional Designing, Requirements prioritization, UI Prototype, User story, etc. the most frequently to analyze , gather and elicit functional requirements and identify gaps, dependencies, common workflows etc.

Agile 

SCRUM and KANBAN are the approaches to the software development that I have practiced.

Analysis

I prefer to use uses cases and business process models to analyze the issue and identify gaps, dependencies, common workflows etc.

Visual Modelling

I mostly use low-fidelity wireframes, workflow diagrams to specify/confirm requirements. 

Documentation and Specification

Updating User Guides, Confluence etc.

Communication

It is important for me to keep friendly and trustworthy relationships with all project stakeholders.

Airline reservation and ticketing

I used to handle volumes of complex air roots,  ticketing complicated itineraries via ARTOS (Amadeus) system.

Trainings

  • Information Delivery via Text (2016);
  • Customer Interview (2016);
  • Time Management (2016);
  • Business Communication Course (2015);
  • Professional Burnout (2015);
  • Managing Stress (2015);
  • Dealing with Customers Objections (2015);
  • Building a Team (2015);
  • QMS Induction Training (2014);
  • The Obligations of Airlines and the Rights of Passengers (2014);
  • Business correspondence (2013);
  • Training on How to Deal with DOT Air Transport Regulations (2013)

Pet projects

One of the compilers of the Ukrainian – English English – Ukrainian Dictionary of Folk Wisdom “It is said so!”, available at http://webfocus.com.ua 

Awards and Certificates

  • The runner-up to the second part of the All-Ukrainian regional law competition in 2005;
  • The runner-up to the Polish-Ukrainian school art competition “SZKOLNE PREZENTACJE ARTYSTYCHNE” in Przemyśl in 2004;
  • The third runner-up to the regional competition in Mathematics in 2003;
  • DELE Certificate in Spanish Language A2.

Languages

Ukrainian: native language

English: full professional proficiency (speaking, reading, writing);

Russian: full professional proficiency (speaking, reading, writing);

Polish: limited working proficiency (speaking, reading); basic (writing); 

Spanish: limited working proficiency (reading); basic (speaking, writing);