Karen Horlacher

Objective

Highly motivated and resourceful Information Technology Professional with excellent communication and administrative skills to work within a team-oriented atmosphere, as well as independently. Global understanding of business concepts, proven ability to prioritize, multi-task, and meet deadlines. Ability to travel and work non traditional hours.  Sales and Marketing experience.  Exceptional investigative and researching skills. 

Seeking a position to utilize my experience in system administration, technical support, research, software, hardware,  testing and evaluation, corporate training, all secretarial functions, and strong leadership, interpersonal, verbal and written communications skills.

Summary

My Professional Experience includes: System/Network Administrator; Technical Support; Database Management; Knowledge of the Insurance Industry standard practices and procedures; Maintain Data Security and Compliance with Privacy laws; Corporate Trainer; Secretarial, Clerical, and Receptionist; Develop Training Manual for all skill levels and learning styles; Extensive Research skills; Procurement of Goods and Services; Hardware and Software set up, allocation and support; Complete understanding of all Voice, Data, and Digital Equipment; Performed Beta Testing of new Software and Hardware; Maintain System Stability and Backup; Maintain Best Practice technique; Devised Reports to extract specific data for Management and Customers; Accounting Skills to include Accounts Payable, Receivables, Payroll, Adjustments and Collections; Customer Service; Sales and Marketing covering Mid-Atlantic area, and Manage Rental Property.

Work History

Work History
2005 - Present

Sales Representative

Self Employed

Independent Sales Representative for Five Manufacturers located in Florida, Georgia, Pennsylvania and California.

  • Sales and Marketing of Wholesale Products to Furniture Stores, Builders, Interior Designers, Restaurants, Gift Shops, etc.
  • Territory consists of eight states in the Mid-Atlantic Area
  • Acquisition Sales
  • Perform all Secretarial duties
  • Create and maintain customer database
  • Data entry, set calendar alerts, run report, etc. on database
  • Bookkeeping
  • Process all incoming and outgoing correspondences
  • Dedicated to strong customer service to cultivate and maintain a positive business relationship
  • Written correspondence to introduce new products and trade information
  • Research trends
  • Attend trade shows
2000 - 2005

District Systems Specialist

CorVel Corporation

Corvel Corporation is a National Healthcare Cost Containment and Managed Care Company

  • Maintain network to include all routers, switches, hubs, and servers
  • Support office and field staff in Maryland (6 offices) and Delaware (1 office)
  • Worked with Case Managers in Rehabilitation Services and Bill Review/Auditing Services
  • Monitor T1 activity in each office to maintain LAN/WAN integrity
  • Hardware and Software support on Microsoft and UNIX based systems
  • Provide Technical Training and all training material
  • Responsible for all backups and extracts ran daily/monthly on multiple servers
  • Configure, repair, and upgrade all servers, workstations, laptops, printers, print servers, scanners, copiers, presentation equipment, and fax machines
  • Managed proprietary database running on SQL platform
  • Work with internal Web based applications; Intranet
  • Analyzed new Web based reporting, making recommendations to improve accuracy/functionality
  • Maintain scheduled automated processes daily/monthly
  • Evaluate system enhancements/beta testing for functionality, efficiency, errors then report findings to Software development group
  • Provide Management and Customer Reports/Extracts
  • Train, manage, and support local IT staff
  • Ensure data security (Sarbanes-Oxley Act) and maintain compliance with HIPAA (Health Insurance Portability and Accountability Act)
  • Procure hardware and software, staying within budgetary parameters
  • Responsible for telephone system (moves, adds and changes) and voice mail system in all offices
  • Coordinate all voice and data needs when opening or moving an office
  • Work with systems and customers creating EDI transmissions
  • Perform Secretarial duties for System Department
  • Assist Account Receivable department and Data Entry operators
  • Complete understanding of operating systems, software, peripheral hardware, networking software and hardware, web based applications, and system security
1991 - 1999

Technical Support Specialist/Corporate Trainer

Intracorp

Intracorp is a National Healthcare Cost Containment and Managed Care Company

  • Worked with Case Managers in Rehabilitation Services and Bill Review/Auditing services
  • Technical Support/Help Desk Technician
  • Pioneer for the new reporting/billing process for Case Managers
  • Responsible for all software and hardware support for over 120 employees in seven states
  • Corporate Trainer in hub sites:  Philadelphia, Dallas, Chicago, and Toronto, as well as local staff
  • Hardware and software support on Macintosh and UNIX based systems
  • Schedule, implement and provide documentation on all new system releases Analyze software to improve productivity 
  • Perform all Secretarial duties for IT department
  • Process all incoming and outgoing calls, as well as all PO mail and email received for IT department
1990 - 1991

Marketing Assistant

Intracorp

Intracorp is a National Healthcare Cost Containment and Managed Care Company

  • Provide support to Sales/Marketing staff covering seven states
  • Prepare ad hoc reports for Marketing staff
  • Analyze data on Sales reports to develop strategies
  • Assist Marketing staff on all Customer Service issues
  • Process all incoming and outgoing calls and mail
  • Perform all Secretarial and Clerical duties for Marketing department
  • Prepare material for sales acquisitions, conferences and workshop
  • Assist in planning seminar events, securing guest speakers and managing guest lists
  • End of month detailed Sales reports
1989 - 1990

Accounting Coordinator

Intracorp

Intracorp is a National Healthcare Cost Containment and Managed Care Company

  • Billable hours entered daily
  • Accounts Payable
  • Accounts Receivable
  • Adjustments
  • Past Due Collections
  • Answer incoming calls
  • Secretarial and Clerical duties
  • End of month detailed reports
1987 - 1989

Office Manager

Interconnect Services Inc.

Interconnect Services Inc. is a Telecommunication company which sells, installs and maintains all voice and data communications, as well as networking and consultation services.

  • Priced and purchased voice and data equipment to include telephone systems, cabling, and all equipment for installations at a variety of new construction sites and existing buildings
  • Implemented new computerized office system
  • Performed all Secretarial and Office duties:  -Accounts Payable-Accounts Receivable Payroll-Tax reporting and payments-Adjustments-Collections-Customer Service-Set up and maintain customer service agreements-All Incoming telephone calls
  • Worked directly with Insurance companies to obtain Business Insurance, i.e. Liability, Health, Automobile, Bond, etc.

Education

Education

Skills

Skills

Specific Skills outlined below:

Below is a summary of my skills acquired through work experience:   SOFTWARE: Windows Server Microsoft Active Directory Windows NT Server Windows OS Unix Based System (Open VMS on Digital VAX) Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access) Cisco VPN client Terminal Services Centura SQLBase Server Centura SQLBase Client Symantec Client Firewall PeopleSoft Veritas Backup Exec Norton’s Anti-Virus Lotus Notes KEA VOIP Microsoft FAX Console WebEx Sales Logix OASYS NetMeeting, PC Anywhere and VNC Leech FTP Adobe Acrobat Symantec Ghost Macintosh software Additional COTS software   HARDWARE: Cisco Routers Ethernet Switches and Hubs HP Servers Dell Servers Alpha Workstations and Laptops  Dot-Matrix Printers, Printers, Print Servers, Scanners, Copiers, Fax Machines  Audio/Visual/Video Digital equipment External Tape Drives Apple Macintosh Compaq Ipaq PDA Additional hardware:  modems, zip drives, RAM, expansion cards, hard drives, disk drives, peripherals, etc   MANAGEMENT: Responsible for all software and hardware support for over 120 employees in seven states Assist Marketing staff on all customer support issues Coordinate all voice and data for new offices and office moves Corporate Trainer Onsite and telephonic training Prepare Unix based-Open VMS ad hoc reports for Marketing staff covering seven states Prepare material for sales acquisitions, conferences and workshops Provide Training along with training documentation Provide Management and Customer Reports/Extracts   SALES/MARKETING: Work as an Independent Wholesale Manufacturer Representative Acquisition sales in eight states Sale and Marketing of wholesale products for five different USA Manufacturers Assist in Furniture/Accessory Markets in North Carolina and Florida Maintain detailed records on computer based program Provide continued Customer Support Research trends to report to customers Attend Trade Shows   DIAGNOSTICS/MAINTENANCE: Assist field staff with Internet access using dial-up, DSL, Cable, both wired and wireless connectivity Maintain and ran scripts/ patches against proprietary database Maintain network to including all routers, switches, hubs, and servers Responsible for all backups and extracts ran nightly and monthly on multiple servers Responsible for telephone system and voice mail system in all offices Ensure data security (Sarbanes-Oxley Act) Maintain compliance with HIPAA (Health Insurance Portability and Accountability Act)   ACCOUNTING: Accounts Payable Accounts Receivable Payroll Tax reporting and payments Adjustments Past Due Collections Customer service End of month detail reports Office management to include hiring, bookkeeping, filing, word processing, telephonic contacts, faxing, etc.  

Certifications

Certifications

Other Training

Miscellaneous

References

References

Cathy Winslow

Ed Cook

Kathy Klausmeier

Mary Sevinsky