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Work experience

Dec 2014Mar 2015

Patient Service Representative

Mckesson

Schedule patients appointments, answer patient calls, route calls to appropriate staff and take messages. Ensure patients satisfaction, collect patients information and maintain patients database. Provide information pertaining to medical tests and treatment procedures. Obtain patient insurance information and check to make sure insurance is in par with physician. Follow HIP-PA Laws

Feb 2013Sep 2014

Sales Representative

Aegis Communication

Answer incoming calls, help customers with vacation packages. Sell, up-sell company current discounts (Hotels,Transportation,Food,Tickets). Achieve sales target set by supervisor, good communication skills.

Aug 2010Jan 2012

Manager

Aegis

Supervise and coordinate the activities of clerical and administrative support workers. Store inventory, restock, order items that are running low, manage workers hours and time sheets, ensure store profits are good and customers satisfaction. Make sure store is clean and presentable and employees sales are improving.

Jan 2010Jun 2010

Filing Clerk

Indian River Court House

Manage database, records, and information from Civil Department. Maintain letters, invoices and other records are organized in each file. Modifying and improving file systems, Periodic inspections of files to ensure correct placement, photocopying, faxing, and filing.

Education

Aug 2010Jan 2017

Associate, Medical Assistant

Indian River State College
Aug 2009Jun 2010

High School Diploma

Vero Beach High School

Skills

General

Organization, communication, self starter, dependable, work in group setting, people person, computer proficient, phone handling, call center, retail, legal

Phone line

Multiple phone line handling, as well as on the computer multi-task, route calls

Management

Supervise support workers, maintain employees time sheets and hours, store inventory, process payments(Visa, MasterCard, Discover, American Express), maintain store profits.

Doctors

Schedule appointment, email physicians office emergencies and appointment change, accept incoming call, route calls to appropriate extension.

civil court

Filing, organizing each case file with proper documentation in each file.