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Work experience

Aug 2009Jun 2010

Medical Records Clerk

New Center Community Mental Health Service

Compiled, verified, and filed patient records. Reviewed medical record completeness, assembled records into standard order, and filed records in designated areas according to applicable alphabetic filing system. Created new case records and purged closed case records from closed files for storage and prepared records for scanning. Communicated both written and orally with all levels of employees and patients throughout the various sites.

Dec 2007Aug 2008

Litigation Support Specialist


Assist Paralegals who work closely with in-house and local counsel with obtaining documents from various databases to fulfill discovery request (i.e. INT, RFP, RID, VOL etc.) from opposing counsel. Responsible for the coordination and completion of projects. Prepare reports for upper management regarding status of projects. Assist in the development of project specification. Received employee of the month recognition

Jul 2005Jun 2007

Claims Analyst

Benesys Inc.

Responsible for processing medical and vision claims that are submitted by various healthcare

providers and plan members for payment. Process claim check reversals such as refunds. Take calls

from providers and members answering inquiries pertaining to member’s eligibility for benefits and

coverage. Help to resolve billing and payment issues for members and providers.

Sep 2001Feb 2005

Customer Service Representative


Handle request from patients, nurses, and doctors regarding orders for health care supplies, input patient information and prescriptions into the Plan of Service Management systems, verify patient insurance information via telephone and internet, and contact different insurance companies regarding patient benefit information

May 1998Jun 2001

Customer Service Representative

Millar Elevator Company

Received incoming calls from customers for repair service, dispatched technician to service calls. Input service calls and repair results into SAP software program. Familiar with Lotus 1-2-3. Completed call back and service reports. Operated ten multi-line phone system. Received outstanding annual personal reviews for two consecutive years


Jan 2005Mar 2007

Paralegal Certificate

Aug 1998May 2002

Bachelors of Arts

Wayne State University


To obtain a position within a company that will allow me to utilize my strong customer service skills while growing the customer base, as well as, gain knowledge and experience in the legal and human services fields to effect  positive change in the lives of others.


Office and Administrative Skillls
I have experience using multi-line phone systems, fax machines, copy machines, and postage machines.  I have experience doing filing, drafting memos and various correspondence, contacting and serving customers, as well as, training other employees.
Microsoft PowerPoint
I can type up to 55 wpm
Microsoft Outlook
Microsoft Excel
Microsoft Word