Summary

 I have an ability to grow with a job, handle responsibility and build positive relationships with work colleagues at all levels. My present employer is very satisfied with my work rate, and I am confident that I can bring the same level of high performance to your company. Beyond that which is already mentioned in my attached resume, I am someone who knows how to set goals and achieve them, and have a proven track record of being able to conceive, develop & execute strategies. I feel certain that my strong customer service skills coupled with my ability will be of immediate value to your company. I very much hope that you will look favorably upon my application by recognizing my enthusiasm, talents in the field of customer service and my future potential.

Work History

Work History
Nov 2014 - Present

National customer contact agent

Total South Africa
  • Provide accurate and appropriate information in response to customer inquiries.
  • Address customer service inquiries in a timely and accurate fashion
  • Liaise with plants, depots and relevant departments to provide information of all transactions to be processed on SAP Hamonie order.
  • Perform any other duties as reasonably requested by the customer service supervisors.

Education

Education
Jan 2008 - Dec 2013

Matric

Bedford view high school

I was a learner at one of the great schools in the Ekurhuleni district, Bedford view high school from the year 2008 and completed my matric in the year 2013 with an endorsement to study a higher qualification in tertiary. Below are the subjects

English 1st Language

Afrikaans 1st additional language

Mathematics

Life orientation

Business studies

Economics

Engineering graphics and design

Certifications

Certifications
Nov 2014 - Nov 2015

National certification: contact centre support

SAQA  ID : 73269

The purpose of this qualification is to enhance the provision of entry level service within the contact centre industry.

Jan 2013 - Dec 2013

National senior certificate

Umalusi COUNCIL FOR QUALITY ASSURANCE IN GENERAL AND FURTHER EDUCATION AND TRAINING

National senior certificate with admission to higher certificate studies in higher education.

Text Section

Skills


  • High customer service standards
  • Conflict resolution proficiency
  • Telecommunication attendant
  • Adept in automated attendant systems
  • Proficient in customer account software