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Summary

By three methods we may learn wisdom: First, by reflection, which is noblest; second, by imitation, which is easiest; and third by experience, which is the bitterest. – Confucius

My experience in various functions HR has been shaped by learning, guidance, and actions, providing opportunities for me to have a deeper and broader understanding of talent function. Hands-on exposure to talent management and development in my initial years has helped my talent acquisition experience, allowing me to be a more trusted Talent Partner for my stakeholders. 

  • In 2016, recognized in 25 elite HR talent under the age of 40 by Workforce Magazine, under The Workforce Game Changers Award
  • IBM Accredited Associate Project Manager and a Certified IBM Recruiter
  • IBM Corporate Service Corps member, where my work in Colombia includes a proud contribution to the social and economic reintegration of the demobilized people from the Organized Illegal Armed Groups (OIAG)

I am an avid blogger, orator, and tech enthusiast. I am a national level cricket player and currently play KSCA League and local clubs.

Work experience

Feb 2019Present

Staffing Lead - North & East India and Bangladesh

EY India

In my current role, I support all business segments and markets of EY India. This challenging role leads the biggest recruitment function for EY in India. 

  • Develop the talent pipeline strategy based on strategic business plans, people plans and talent gaps
  • Sustain the programs and processes to improve the ability to attract top talent and hiring capability (including Deploy, Employee Referral, Employer Brand, etc). 
  • Lead the development of Talent acquisition strategy for EY
    • Identify appropriate techniques for assessing talent
    • Communicate and build the capability to deploy the talent assessment tools
  • Coordinate recruiting efforts to provide high quality, timely and cost-effective talent acquisition and placement services keeping in mind current and future workforce and strategic talent pipeline needs
  • Develop new talent attraction programs to increase the talent pool given the competitive landscape and severe talent shortage like deployment of innovative tools for talent acquisition such as networks, university web groups, job portals, referral programs, society groups
  • Work with business leaders to ensure a close alliance with the business lines and functions so as to identify critical Talent acquisition issues and develop diverse strategies to help meet hiring objectives
  • Support the employer branding strategy for the company
    • Identify Institutes and Universities for potential talent and ensure high visibility to be the preferred employer in key campuses
    • Identify and build relationships with key vendors to ensure they act as brand ambassadors
Nov 2017Feb 2019

Director - Talent

Altisource Business Solutions Private Limited

Altisource is a premier marketplace and transaction solutions provider for the real estate, mortgage, and consumer debt industries. Altisource's proprietary business processes, vendor and electronic payment management software and behavioral science-based analytics improve outcomes for marketplace participants.

I lead the Talent Acquisition for Altisource (India and Philippines) for all the business units (Technology, Non-Technology and Support), across all levels. In this role, I conceptualized and executed all talent attraction strategies and programs to meet the business demands proactively. I was responsible to manage recruitment metrics, campus and vendor relationships, budgets and compliance, along with driving market intelligence on talent, competitor landscape, geographical recruitment trends, and practices, providing guidance and support as needed to recruiting teams.

  • Lead TA function to meet the organization’s talent strategy, while contributing to the continuous improvement of recruiting and selection processes resulting in a strong candidate experience
  • Lead the operational, budgetary and financial decisions that impact the recruitment function of the region
  • Build vendor relationships, monitored and reported periodically on vendor performance through business matrices to effectively improve candidate conversion ratios & overall quality of vendor service to the business

Additionally, I also lead the Management Development Program, which is the marquee Leadership Development designed to build a robust leadership pipeline across the Organization and support leadership development initiatives and provide participants (IIM Grads) an accelerated career path and structured learning to develop their business specific skills.

  • Lead the strategy and execution of the program covering the entire life-cycle of the development
  • Provide education, experience and exposure through well-crafted interventions including learnings, rotations, interactions and hands-on delivery
Apr 2008Oct 2017

Senior Manager - Talent

IBM India Pvt Ltd

2014-2017: Program Manager – ISA Talent

In my last role, I helped the IBM Sales and Distribution business unit (BU), which comprises of 13 smaller BUs (Cloud, Digital, Analytics, Software, Hardware…etc) to chart out a talent strategy to attract fresh talent from MBA schools and young talent from the market. The role also involved the operationalization and execution of the plans to identify talent gaps, recruit, upskill, grow and sustain the workforce. In this role, the key focus was on:

  • Talent Acquisition and Development
  • Talent Engagement and Retention – young professionals
  • Talent & Skills Gap identification and fulfillment

The role involved active and regular connect with BU Executives and multiple stakeholder management – BUE, HRP, Finance, Recruitment, CIO etc. The effort, intended to build the brand to attract talent, reduce attrition and increase revenue, met all the goals:

  • 25% of the overall headcount (approx. 2k)
  • Maintain 70% Young/Professional ratio, achieve 50% gender diversity
  • Reduced attrition by 15% points
  • 6% point more revenue target achievement

2011 – 2014: HR Development Manager – Human Resources CHQ, IBM

I was part of the HR Talent Development and Resources team, with IBM Central Headquarters team, Armonk, NY, reporting to, Director, HR Talent Development & Resources. In my role, I led the Social Transformation for IBM's global HR organization of 9,000+ employees. The program #SocialHRSuccess saw stupendous success internally and externally. The program has worn LEAD2016 award under ‘Best use of Social Collaboration and Knowledge Sharing’.

India Country Lead - The Greater IBM Connection (IBM Alumni group)

In this, the focus was on talent attraction and engagement. I lead the content and engagement strategies to support talent acquisition efforts. I lead the content, membership and activity management to enable employer branding i.e. attracting talent by showcasing the company as a great place to work in the biggest IBM alumni group.

2008 – 2011: Learning and Organization Development (L&OD) Portfolio Leader

Lead the Learning and Organization Development Portfolio for IBM GTS SD of 18k+ employees, to effectively onboard and up-skill new employees. Lead the implementation of Org-wide education and career framework to streamline up-skilling of employees on the technical and non-technical front through education framework.

May 2005Dec 2007

Training Manager

Nipuna Services Pvt Ltd

Lead a team of trainers and coaches to deliver signature technical support delivery solutions for the clients, ensuring greater client satisfaction and continued service. The role entailed recruitment talent development and performance management on the floor.

Dec 2003Dec 2004

Specialist Customer Support

Daksh e-services Pvt Ltd

Took calls to resolve technical issues in using the products and services of the client

Education

Mar 2017 2018

EPHRM

IIM Calcutta
Apr 2000May 2003

Bachelor of Commerce (Honors)

Punjab University, Chandigarh

Certification / Accreditation / MOOCs

Certified IBM Recruiter IBM GSAT
IBM Accredited Learning Professional IBM Worldwide Learning Profession
IBM Accredited Associate project Manager  IBM PM Center of Excellence
ITIL Foundation V3                    OGC
Critical Thinking in Global Challenges     University of Edinburgh, UK
Gamification                          The Wharton School, Pennsylvania
Critical Perspectives on Management       IE Business School, Madrid
Successful Negotiation: Essential Strategies and Skills University of Michigan
Organizational Learning and Development LinkedIn Learning