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Strong initiative, highly persuasive, dynamic and motivated individual with over 10 years of solid and progressive experience in multi-national and regional organizations. Proficient in prioritizing and completing tasks in a timely manner, dedicated to continuous process improvement, yet flexible to multitask. Customer focused with diverse industry experience including IT, government, Oil and Gas and non-profit. Additional Area of Experities • Business analysis • Project management • Multi-operations management • Contract management and review • Contracts management. • Methodologies and deployment • Customer-oriented • Change Management theory • Talented multi-tasker • Flexible thinker • Results-oriented • Microsoft Office Suite expert • Software development lifecycle • Superior time management • Market research • Bid Management (Proposal writer/Bids & Tenders) • Project documentation control. • Sales and business development. • ITIL Foundation V3 • Team player. • CMMi Level 3.

Work experience

Sep 2005Jun 2011

Bid Manager

Estarta Solutions

Estarta Solutions Tel: (9626)533 0751 Amman-Jordan. Estarta is a regional IT company partially owned by Microsoft Corporation and Cisco Systems.

  • Managed the entire bid management department and all bids’ qualification process for all opportunities (RFPs, RFQs, RFIs).
  • Managed virtual bid teams and inputs from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery.
  • Managed the risk tracking and management throughout the bid process.
  • Contributed to the written proposal - both in terms of content and presentation (such as preparation of a management summary). Wrote thousands of winning proposals and enhanced the unit’s workflow.
  • Supported post tender presentations/interviews/validation checks.
  • Administered the CRM the SharePoint intranet website to ensure key market information is effectively captured and communicated within the CEO.

Achievements: Rebuilding the bid management unit, recruiting new employees, winning multi-million proposals.

Jul 2005Sep 2005

Researcher and Consulting Services ( Freelance)

USAID - Health Program

Project: Health Strengthen System (HSS) - Community Survey Study in coordination with the Ministry of Health, Amman.

  • Studied, evaluated and reported the current situation for each health unit across the country.
  • The analysis, reports and the financial budgets were gathered to reveal the areas of weakness. Conducted Interviews with the health directorates' directors, managers, HSS supervisors, health Centers' Managers and Coordinators.
  • Reported all results and analysis directly to the program operations division.

Achievements: Closing the project on-time & withing the allocated budget.

Jan 2005Jul 2005


International Resources Co.
  • Joint venture project between IRC & Andersen Business Consulting(ABC) to implement the 2nd wave of Jordan e-Government Project(e-Services Portfolio) under the Ministry of Information Communications Technology.
  • Performed the requirements gathering for the e-Services and categorized the available services at the Jordanian Ministries as well other Governmental entities.
  • Conducted a public survey that was focusing on the most services used within the community. Scheduled and documented the result from each Focus Group session. 
  • Documentation & Translation (Arabic – English) and via versa.

Achievements: Delivering the final reports successfully.

May 2004Dec 2004

Project Document Controller and Customer Services

  • Supervised the procurement process from different suppliers & customer service assistant.
  • Documented the daily project's deliverables based on the project-team updates and partners.
  • Managed the weekly & monthly progress reports.
  • Updated the project procurement database.
  • Produced project transmittal and purchase orders.
  • Documented document version control & filing.

Achievement: Customers & third-parties' database controlled successfully.

Jun 2002May 2003

Procurement Division Assistant

United Nations Development Programme -ENRP (Amman Office)
  • Re-organized the entire historical archive of the Purchasing Unit.
  • Sorted and classified Purchase Orders (POs), Requests for Quotation (RFQs) and Invitations to Bid (ITBs) dossiers.
  • Updated technical support documentation provided by bidders and/or prospective vendors/supplier and built a new suppliers database registration and tablets.
  • Conducted Ad hoc market research for potential suppliers.
  • Participated in the selection and assessment of relevant submission forms and information dossiers from potential suppliers.
  • Data cross-referencing, validation and formatting for input into the database.
  • Assisted in the regular procurement activities for the unit an updated the projects documentations.

Achievements: Rebuilding customers database, organizing suppliers archive & finding new partners.



Team Player
Problem Solving
Photoshop and Internet
Microsoft Project Server
Microsoft Office package
Microsoft Office SharePoint Server 2007 & 2010


Apr 2010

Certified Manager® (CM) 



  • Arabic: Mother tongue .
  • English: Excellent level, both spoken and written.
  • Swedish: Very good.

Professional Cources

  • ITIL V3 Foundation                                                                                                                                       2009
  • Intermediate Level Business English Course.                                                                                          2007
  •   Business English & Reports                                                                                                                      200
  • Project Management Training.                                                                                                                   2006