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Work experience

Mar 2008Mar 2010

Customer Service Specialist

IGN Entertainment

Answered inbound calls in support of customer needs by conveying in a reassuring manner step by

step instructions to resolve application issues. Reviewed and issued audits on account information

and processes. Performed queries in multiple databases adhering to company code and policy.

Effectively communicated between departments and worked closely with the team to ensure all

documents and contracts met deadlines.

Mar 2008Dec 2008



Provided support to the sales team, ensuring all sales and service objectives were met. Answered

customer queries, problem solved and provided detailed information on new products. Assisted in

the development of new policies and procedures and assisted in the training of new customer service

representatives and associates. Performed market research surveys on customer needs and requirements

that generated repeat business through successful client follow-up.

Sep 2005Aug 2007

Sports Marketing Intern

UC Riverside Athletics

Right hand to the manager of ticketing. Assisted in managing all clients, contacts, and promotional

materials. Organized and coordinated with vendors for varied events. Provided courtesy calls to follow-

up, leading to increased repeat & referral business as well as donations. Gathered, analyzed & reported

budgets, attendance, and sales statistics.


Sep 2004Jun 2008

Bachelors of Science

University of California, Riverside

Member of Alpha Phi Omega

UCR Counselor/Mentor

Course taken in:




Business Calculus


Business Law