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I have around 10 years of progressive IT experience in which around 6+ years in Middleware Administration, Production Support and Change and Release Management areas.. Working in the capacity of Lead - Systems Engineering (Application Support) at Fidelity Investments specializing in the area of Middleware (WebSphere application server and other applications servers), participated as an active member of the 24/7 on call rotation, crisis & tech escalation manager and install planning activity in production environment. .

Synopsys of my responsibilities as Lead System Engineer (Production Support - Application)

  • We are supporting around 200+ application under the in production environment all are running on different data centers across the US. Fidelity is a #1 mutual fund provider in US with $1.3 trillion assets under management.
  • Actively participating in incident management and on call and working as crisis and tech escalation manager during the high severity issue and had to represent from offshore side to the problem management meeting.
  • Improve service levels through constant feedback on process, Service improvement and time management.
  • Manage SLAs.
  • Ensure timely management reporting as required by various stake holders.
  • Maintain effective communication and feedback with client functions, US and India management through monthly reporting.
  • Work closely with Process, Implementation, Development and Operations team to effectively manage and improve Service Levels.
  • Manage customer expectations through clear communication on client roles and responsibilities and deliverables.
  • Analyze service issues and initiate proactive communication with client functions, stake holders and business units on service issues and challenges came across during implementation of the change.
  • Play an active role in the change and implementation planning.
  • Monitor performance and benchmark using third party applications like Gomez, Keynote, Akamai, Splunk, True sight and Adlex APM.
  • Responsible for working with teams, vendors and other business partners and make sure that all areas of the release are properly managed.


To pursue a challenging, inspiring and productive technical lead/manager role in the field of Distributed Systems with a specialization in Change and Release Management, Production Support, Middleware Administration and Infrastructure Management.

Work experience

Mar 2005Present

Lead Systems Engineering

Fidelity Business Services India

I am working with FMR India (Fidelity Investments subsidiary) as Lead Systems Engineering and supporting on 24X7 basis. runs on UNIX platform and it has hundreds of application which running on different platforms: Websphere application servers, IBM HTTP server, Solaris, Linux, Windows, IIS, Iplanet,  JSWS, Tomcat, Vivisimo, shell scripting, Vignette, CDS, Buidforge, Gomez, Akamai,  Keynote, Splunk, Coradiant, APM, MQ & other middleware products


  • Providing middleware and application support in production to all customers/partners and Business units.
  • Integration of middleware & web standards, builds, & best practices
  • Integration of middleware & web support & management tools
  • Root cause analysis
  • Planning, coordination and implementation of enterprise web, middleware and application in Production.
  • Impact analysis
  • Push and manage the contents using Akamai, Vignette, Interwoven and CDS etc.
  • Monitor performance and benchmark using third party applications like Gomez, Keynote, Akamai, Splunk, True sight and Adlex APM.

Currently I am working as a Change and Release Analyst in the same project. I am responsible for all the day to day activities planning, coordination between the stack holders, businesses and different teams.

Also worked as on site Coordinator for the group Distributed e-Bsuiness at Boston.


My responsibilities as on site coordinator as

  • Facilitate a better understanding of all the team work schedules that need to be integrated.
  • Analyzing and gathering work requirements at on site and transferring to offshore.
  • Resolve issues raised by the offshore team.
  • Reviewing and Troubleshooting
  • Developing an integrated approach to planning and problem solving.
  • Handle relevant technical communications with stake holders
  • Work towards forming processes to improve productivity and reduce defects.
  • Create requirement specifications and functional design, if not provided by the customer.
  • Document the requirements analysis, Key learning's.
  • Status Reporting and various type of Matrix generation for senior management review.
  • Participate in onsite activities like:
  1. Production Support issues
  2. Technical design review meetings
  3. Team meetings, planning and scheduling
  4. Crisis management and reviews
  5. Change and Release management
  • Responsible for ensuring that offshore team has the right understanding of the application.
  • I am also be responsible for ensuring smooth functioning of
  1. Production Support issues
  2. Crisis and Tech Escalation manager for offshore
  3. Knowledge Transition as well as hands on experience on on-call Production Support Activities and Transferring this knowledge to offshore team.
Oct 2004Mar 2005

Project Engineer

Wipro Technologies

Involved in Application Server Administration (IBM Websphere), iPlanet, SiteMinder on Solaris, AIX, Windows 2000 in Developement Environment.

Feb 2004Oct 2004

Project Associate


Involved in Application Server Administration (IBM Websphere) Database Administration (IBM DB2 UDB v7.2/v8.1), deployment and implementation of PeopleSoft Applications (Enterprise, EnterpriseOne, and OneWorld Xe) on multi platforms (Solaris, AIX, HP-UX, Windows 2000/2003 and AS/400) and databases (DB2 UDB, Oracle, Sql Server 2000 and DB2/400).

Nov 2000Feb 2004

Team Leader

Comsoft Infotect

Involved in Application Server Administration (IBM Websphere v4.0/v5.0, OC4J)/ Database Administration (IBM DB2 UDB v7.2/v8.1), System Analysis and Software Development, Project Tracking, participating as a Technical Team Leader for the development, deployment and implementation of an Application.

Jun 2000Nov 2000


JC Cybertech

Work as a java programmer.


Jul 1999Jul 2000


Makhanlal Chaturvedi University
Sep 1995Sep 1996


Barkatullah University
Jul 1990May 1994


Barkatullah University


WebSphere Application Server Administration
Also worked on other application server like Weblogic, Oracle 9iAS etc. on Solaris, AIX and Windows.


IBM Webshpere Application Server Administration


ITIL V3 Foundation