The Home Depot
Special Services Associate
January 2008 – April 2008
Sorted daily reports in desk-bin application for review of supervisor.
Reviewed customer order agreements with systematic flaws in either financial errors or In-Stock/Order errors and corrected them.
Worked in a high volume, teamwork driven department to properly assess a customer’s needs and provide them in any way.
Managed over Order Bin having completed orders collected and ready for pick-up. Contacted vendors for secure and accurate delivery information.
Worked with multi-line phone for incoming customer orders and outbound calls to customers with a friendly reminder of their completed orders.
Communicate extensively with associates and supervisors regarding necessary actions to process requests
March 2006-December 2007
Greeted and assisted all customers upon entry into the store.
Completed transactions of normal In-Stock items, Special Orders, and Credit Card payments.
Took advantage of system utilities and programs to ensure a fast and accurate check-out.
Worked in a high traffic returns area processing returns, RTVs, and Credit Applications.
Responsible for the sale of Credit Cards based on current promotions and the Extended Service Plan application to qualifying customers.
Assisted Supervisor and Head Cashiers in the daily Metrics and Zero-Comm. reports.
Worked as a team leader for Cashiers, communicating with management about sensitive subjects and improvements.
Leveraged multiple resources to find solutions for complex requests