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PROJECT MANAGEMENT PROFESSIONAL:Application deployment ∙Support Services ∙Project Management

Multifaceted, resourceful management professional with a distinguished career managing CRM deployments for call centers, leading application development teams and providing superior support services for call center and clinical trial management groups. Ability to actively partner with all levels of leadership to drive business results. Strong aptitude for success in:


Project Management ∙ Client relationship management ∙ CRM application deployment ∙

Knowledge Management deployment∙ IT support services creation


Work experience

Nov 2007Jan 2010

Site Manager

Johnson & Johnson

Developed a new support model for the Medical Affairs group in the US and The Netherlands, which improved user satisfaction and reduced application issues. Led projects for various departments within the Medical Affairs group including call center integration, Knowledge Management application, validated electronic faxing, CTMS Deployment, web site creation, and migration to SharePoint. Directly supervised a Senior Systems Administrator, fine-tuning her performance, business coaching and expanding her business acumen. Communicated with key stakeholders and senior management with project updates and facilitated executive level decisions regarding the projects.

Jan 2004Nov 2007

Sr. Systems Administrator

Johnson & Johnson

Managed all IT related projects, conducted application training and served as primary support for the Customer Communication Center and the Medical Information Group’s business applications.

Jul 2000Jan 2004

Systems Administrator

Johnson & Johnson

Supplied primary support and application training for the Medical Information Group.


Jun 2010Present

Masters of Business Administration

Apollos University
Jan 1995Mar 2000

Bachelors of Science

Rutgers University
Jan 1995Mar 2000

Bachelors of Arts

Rutgers University


Jun 2010May 2013

PMP (Project Management Professional)

Project Management INstitute