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Work experience

Jun 2010Present

Administrative Assistant

Augusta Disposal and Recycling
  • Prepared daily productivity reports using MS Excel for submission to company management
  • Combined productivity reports, time cards, and other documents to produce a monthly report while improving organizational skills
  • Performed clerical tasks as needed including typing, faxing, copying, and filing documents
Mar 2010Present

Bartender

Tipsey McStumbles Irish Pub
  • Supported and promoted a brand through dress, attitude, and customer service
  • Continually follow-up with guests to fulfill additional requests furthering an inviting and attentive  atmosphere
  • Aptitude for building rapport with a diverse range of guests, managers, and colleagues
  • Built following of repeat, requested service generating revenue for company
  • Master multitasker remaining professional and courteous in time-critical environments
  • Promote menu promotions and specialty beverages to increase check averages
  • Mentor new team members on company policies and procedures
  • Frequently assist colleagues during rush periods to foster teamwork
  • Address guest concerns in a gracious, timely fashion
  • Perform stocking duties and inventory maintenance before, during, and after every shift
Jan 2008May 2010

Server

Bonefish Grill
  • Personalize dining experience by thanking guests stating the last name on cards when returning with receipt
  • Developed an extensive product knowledge in order to assist customers in making the perfect meal selection
  • Subtly move along the dining experience without rushing the guest, ensuring all the plates are cleared in conjunction with offer of coffee, desert or after meal drink
  • Ample knowledge of wine, beer and liquor leading to enjoyable drink recommendations based on stated tastes
  • Consistentlyup-sold specials and menu items increasing check averages
  • Recognized for team work and outstanding customer relation skills

Education

Aug 2007Dec 2011

Communications

Augusta State University

Writing Samples

References

Monique Woods

Mike Anglin

Cathy Neal

Campaigns

Publications

Skills

Operating Systems
PC/Windows MAC OSX (intermediate)
Computer Programs
Microsoft Word Microsoft PowerPoint Microsoft Publisher Microsoft Excel (Intermediate) Adobe InDesign (Beginner)
Social Networking
Facebook Twitter MySpace YouTube LinkedIn (beginner)