Kevin Cox

  • Bothell US-WA
Kevin Cox



  • Camping 
  • Canoeing / Kayaking 
  • Computers  
  • Food  
  • Genealogy  
  • Hiking  
  • Music
  • Personal and historical stories
  • Travel


About the portfolio pieces: 

It is difficult to retain documentation pieces pieces for portfolios when most of one's work has been very proprietary in nature. For this reason, the portfolio pieces here are representative at best, and not always what I would choose to highlight.

Work History

Work History
Apr 2011 - Feb 2013

Technical Writer

Travis Industries

Writing, editing, and research for installation and owners’ manuals for a leader in the hearth industry. Products included fireplaces, inserts, stoves and so on. Adhered to current safety codes. Created and updated technical illustrations. Photographed details of product installation, edited them, and maintained a library of photos. Handled multiple projects simultaneously.

TOOLS: Microsoft Word, Microsoft Excel, Adobe Photoshop, Adobe Bridge, Adobe Illustrator

Mar 2009 - Feb 2010

Contract Policies and Procedures Writer

Seattle City Light

Documented information technology hardware and software security policies and procedures for NERC and WECC (Federal and state) compliance, which included system protocols and architecture.

Built Microsoft Access database to track and alert on document and process reviews, approvals, and other information related to compliance. Developed a user guide for the database.

TOOLS: Microsoft Word, Microsoft Excel, Microsoft Visio

Nov 2008 - Dec 2008

Contract Technical Writer

Pyramid Brewing Company

Wrote user manuals for the Enterprise Resource Planning software, which included shipping, receiving, and accounting.

TOOLS: Microsoft Word
Mar 2008 - Sep 2008

Contract Technical Writer

Puget Sound Energy

Wrote process manuals for PSE's hydroelectric projects, including: fish hatchery operating and maintenance, hardware and software operation, fish collection, electrical, vessel ballasting and mooring, emergency, mitigation, and manual production supervision.

TOOLS: Microsoft Word, Microsoft Excel
May 2007 - Feb 2008

Contract Web Copyeditor

Washington Mutual

Edited and published Home Loans policies and procedures content for company-wide intranet for home loans personnel and sales staff.

Evaluated and made recommendations on areas for improvement in existing processes, resulting in cutting production time in half.

Developed a Quick User Guide for co-workers on using styles and templates in Microsoft Word.

TOOLS: Microsoft SharePoint, Word, and Adobe Acrobat and RoboHelp
Jan 2007 - Apr 2007

Technical Writer


Wrote and edited process manuals for deploying hardware infrastructure within MSN's global data centers for an information technology audience.

TOOLS: Microsoft Word, Sharepoint, OneNote
Oct 2006 - Jan 2007

Contract E-Learning Course Developer


Developed e-learning training courseware for Boeing proprietary software for 787 Dreamliner production, supporting deliverables schedule.

Recorded voice-overs, edited course timings, built storyboards according to Business Process Initiative documents.

Worked with course development team on best practices and continuous improvement, and with course coaches and Subject Matter Experts on course development.

TOOLS: Adobe Captivate and Microsoft Office Suite

May 2006 - Oct 2006

Technical Writer


Wrote Usability Acceptance Testing (UAT) scripts and copy with focus on end-user training and effectiveness for building Software Development Kits (SDK) to build the next generation of

Engaged in user acceptance and software testing in a virtual environment.

Evaluated and reported on website usability effectiveness and design, recommended improvements to enable 79,000 users to access needed information more quickly and significantly reduce costs.

Edited global internal human resources website on multiple levels for consistency with Microsoft Styleguide for Technical Publications (MSTP).

TOOLS: Microsoft SharePoint, Word, Product Studio, and Excel

Jul 2005 - Jan 2006

Staff Technical Writer/Real Estate Appraiser

PGP Valuation, Inc.

Researched, analyzed data for reports, including interviewing outside real estate professionals and wrote technical reports for external clients.

TOOLS: Microsoft Word, third-party real estate software tools

Jan 2005 - Jun 2005

Technical Writer

Portland Public Schools

Wrote, edited, and designed layout of Information Technology Department policies and procedures for Sarbanes-Oxley compliance to ensure consistent standards and to meet business requirements.

TOOLS: Microsoft Word
Oct 2004 - Dec 2004

Technical Writer

Unitus Community Credit Union

Wrote, edited, and designed layout of credit union policies and procedures for Sarbanes-Oxley compliance, ensuring consistent standards with federal and state regulations, for an internal banking audience.

TOOLS: Microsoft Word

Jul 2004 - Oct 2004

Staff Marketing Writer

Parametrix, Inc.

Designed and edited marketing materials and proposals for winning marketing materials and maintained Award marketing database.

TOOLS: Microsoft Office Suite, Adobe InDesign and Photoshop

Sep 2003 - Jul 2004

Technical Writer

Parametrix, Inc.

Created a process for the workflow and tracking of content for a large-scale documentation project for a multi-faceted audience, including the public. This project was a series of large baseline reports on the potential environmental effects caused by repairing or replacing 450 bridges throughout the state of Oregon.

Led meetings and gave presentations on training external project managers managing the bridge repair/replacement projects.

Researched and edited content for technical reports, adhering to style guide created by the Oregon Dept. of Transportation.

TOOLS: Microsoft Office Suite

Sep 2000 - Dec 2002

Staff Technical Writer

Electro Scientific Industries

Created training program for co-workers on using Microsoft Word and online help systems.

Wrote and implemented policies and procedures for hardware build documents; headed inter-department task force for this purpose, adhering to ISO 9000 standards.

Developed and maintained Intranet site using MS Frontpage and acted as Webmaster.

Built MS Access databases to store, track and monitor manufacturing processes and technical documentation, and for reusable manual content.

Assisted in developing manufacturing processes using Microsoft Visio.

TOOLS: Microsoft Word, Access, Visio, Powerpoint, Excel, Frontpage, Framemaker, RoboHelp, HTML, XML

Jul 2000 - Dec 2000

Contract Technical Writer

Integra Telecom

Wrote instruction manual and Quick User Guide for software used by employees of a large call center.

TOOLS: Microsoft Word

Jan 2000 - Jun 2000

Contract Technical Writer

Wells Fargo Bank

Wrote, edited, and designed layout of banking policies and procedures for Sarbanes-Oxley compliance, ensuring consistent standards with federal and state regulations.

TOOLS: Microsoft Word
Feb 1998 - Jan 2000

Staff Marketing Writer / Technical Support

Acordia of Oregon, Inc.

Wrote and edited proposals and marketing communications, including brochures, product guides, and advertising for internal and external audiences.

Helped administer Novell 4.11 network.

Maintained third-party insurance software, Microsoft Office, and office computer systems.

Provided technical support for a staff of 30 and supervised a support staff of three.

TOOLS: Microsoft Word, Powerpoint, and Excel, Adobe Pagemaker, CorelDraw