Summary of Qualifications

A creative and technology minded business process improvement manager who faces complex problems head on and removes barriers to achieve results. Self-starter capable of harmoniously leading and implementing dynamic solutions with the use of cross-collaboration amongst a variety of teams. Over ten years of experience earned serving a multitude of clients in various industries ranging from world- class theme parks and luxury retail brands to non-profit organizations and technology startups.

Project Expertise

  • Designed and implemented a SharePoint site for capturing merchandise alerts across all of Walt Disney Parks & Resorts domestically, resulting in the reduction of theft in excess of $1,000,000 in annual losses within the first year.

  • Utilizing a user-friendly WordPress platform, strategized, designed, and seamlessly connected a network of internal SharePoint sites for cross-functional partners throughout food & beverage and merchandise. In doing so created a more cohesive internal communications engagement vehicle driving deliverables and improving message saturation.

  • Built an automated workflow in SharePoint and InfoPath for tracking all management level external culinary applicants being sourced for Walt Disney Parks & Resorts.

  • Assisted PM in maintaining project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members.

  • Involved in all phases of the project lifecycle (from concept and requirements through launch and support) for multiple internal Web-based application systems for Walt Disney Parks & Resorts. Contributed to successful closure of three high profile projects within Food & beverage and Merchandise LOB.

  • Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance

  • Consulted with GPX, an up and coming tech startup, on a new marketing and business tool application for trading High Value Serializable Assets.

  • Offer a knowledgeable command of: MS Office, MS Project, SharePoint, InfoPath, Windows, iOS, Linux, Agile/Scrum, HTML, CSS.

Leadership Skills

  • Implemented end to end process to satisfy requirements for Walt Disney Parks & Resorts Loss Prevention initiatives through collaboration with process owner, operations, and compliance partners.

  • Strategized and led projects with Walt Disney Parks & Resorts, Food & Beverage and Merchandise LOB Process Owners on project development, vendor selection, and process implementation. Created project plans and led meetings to give timely status and collaboration to Process Owners.

  • Worked with Walt Disney World Parks & Resorts executive leadership teams on various efficiency projects within Food & Beverage, Merchandise, and Talent Planning.

  • Evaluated and made recommendations for action in emerging markets and product categories for executives at Regal Boats during a consulting project.

  • With a focus on giving back to the community, created a startup non-profit technology solution designed to connect the faith community through a customizable online ecosystem. Strategically assembled and managed a team of 8 highly skilled and diverse individuals. Had pending capital of $300,000 lined up from a private VC prior to their shift in focus.

Process Improvement

  • Served as a business process improvement liaison between the corporate business-driven line of business team and our operational teams around the globe – Florida, California, Paris, Shanghai, Tokyo, Hong Kong, Hawaii and the cruise line.

  • Consulted on new and existing business practices, implementing business technology solutions, external benchmarking,

    corporate communications and project coordination.

  • Reimagined the Walt Disney World Leadership Casting Call process for finding operational talent by building an automated

    workflow process in SharePoint and InfoPath.

Work History

Work experience
Jun 2015 - Present

Process Improvement Manager  

Walt Disney Parks & Resort
Oct 2015 - Mar 2016

Independent Business Consultant

Global Private Exchange
May 2014 - Jan 2016

Co-Founder / Business Development

A&K Global Enterprises, LLC
Mar 2013 - Jun 2015

Administrative Coordinator 

Walt Disney Parks & Resorts
Jun 2009 - Dec 2012


ConnectFaith, Inc.
Jul 2006 - Aug 2008

E-Commerce Manager 

Worthen Legacy Group

Technology Literacy


Microsoft Office

Apple iWork







2013 - 2014


Florida International University
2010 - 2012


Rollins College
2009 - 2010


Valencia Community College

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