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Head of Operations, Financial Services


Business operations and project management expert in financial services industry and contract manufacturers.

Work History

May 2016Present

Head of Operations, Financial Services

Valyou Sdn Bhd | Telenor Financial Services

Leading and managing company-wide business operations, process excellence and customer service. Key roles in operations ranging from business support, order fulfillment, supply chain and logistics, process improvement, cost-control; to go-to-market campaign activities in supporting branches, agents and merchants. Also responsible for conventional and eMoney business operations oversight and policies to ensure AML/CFT and regulatory requirements are adhered to. On the customer service front, managing customer contact center servicing all touch points (branches, agents, merchants and oversea payout partners) for complaints, inquiries and technical supports.

Oct 2014May 2016

Project Manager, Sourcing Governance & Process Improvement

Digi Telecommunications

- Processes review and provide recommendations for improvement.
- Plan and manage detailed process improvement projects, reporting and provide advisory services to business stakeholders
- Establish process inter-dependencies and end to end process value chain; and facilitate cross-divisional complex process changes and adoption.
- Leading company's Sourcing Governance Work Program (GWP) with Telenor Group and internal stakeholders to ensure sourcing governance and continuous improvement.
- Leading company-wide sourcing process model including process governance, control and periodic review including deep dive into focus area, identify potentials, opportunities and areas of improvement.
- Governance review and highlight any non-observation of sourcing policy & processes to management team; and provide thought leadership and drive discussions & workshops.

Jul 2012Oct 2014

Project Manager, Operations & GTM Planning

Digi Telecommunications

- Leading project work streams, to plan and manage deliverable and resources to achieve the project’s objectives within time, quality standards, resources & budget constraint.
- Plan, review and negotiate project schedule with stakeholders including execute recommendation, follow through implementation and measure outcome of success.
- Escalate potential risks/blocking issues together with proposed mitigation plans and/or recommendations.
- Lead and pro-actively manage all deviations, risks and inter-dependencies that impact the project; including periodic project updates to stakeholders.
- Deep dive into focus area, identify potentials, opportunities and areas of improvement; provide thought leadership and drive discussions & workshops.

May 2010Jun 2012

Business Program Manager, Manufacturing

Benchmark Electronics

- Main contact for customer; responsible for planning, directing and controlling program team activities in support of customer requirements and account's profitability.
- Responsible for successful program realization and maintain excellent relationship with customer.
- Responsible for Cost management, Account's Balance Sheet and Rolling Forecast.
- Planning & execution to prepare the organization for production and ramp-readiness.
- Communication and documentation of engineering changes of the allocated products.
- Realization and communication of cost-down and lead-time reduction programs with customers.

Aug 2009May 2010

Test Engineering Manager, Manufacturing


- Responsible and managing entire test engineering operation for factory, including development of human capital to achieve target performance.
- Ensure cost and operation-effective especially on Cycle Time, Test Accuracy and Lean Improvement.
- Responsible for resources and knowledge development according to project and operation requirement.
- Responsible for long term factory-wide assets forecasting and planning.
- Ensure all external inquiries and request has been fulfilled or response in formal and informal media.

Feb 2005Aug 2009

Project Manager, Manufacturing


- Deliver project as per customer's expectation, establish and coordinate multi-site projects kick-off.
- Introduce, standardize and develop project management processes for new factories start-up; and ensure project KPIs and milestones are achieved within time frame.
- Ensure all improvement projects such as Lean-Six-Sigma initiatives are achieved within time frame.
- Establish correct contacts and be the main interface between customer, R&D and sites.
- Ensure quality and project targets to be met during ramp up as per NPI plan; including progress-report regularly to global program manager and site steering-communities.



Strategic Sourcing, SRM, Purchasing Chessboard and Negotiations

Telenor Global Sourcing Academy

Audit Cycles on Procurement

Universal Network Intelligence

Business Process Improvement Program


Change Management in Projects

Project Management Institute

Service Lean Six Sigma Green Belt


The 7 Habits of Highly Effective People

Franklin Covey Organization Services

Project Management Principles

Management Concepts Asia Pacific

Management Problem Solving and Decision Making

Kepner Tregoe International

Key Contributor Award

Flextronics Shah Alam

SMT Certified Professional

Flextronics University

Using Brain Power for Higher Performance

Flextronics University

The Impact of Culture on Communication

Flextronics University

The Change Program - Who Moved My Cheese

Flextronics University

7 QC Tools

Flextronics University