Customer Service Rep
Saint Mary's County Library Food/Customer Service
- Implemented predictive algorithmic teamwork/service strategy during rush periods to ensure that every order was prepared in under 60 seconds and served in at least 90 seconds.
- Conserved electricity up to 40% every month by shutting off heating elements, break room lights and store room lights 3 hours prior to closing time while continuing to deliver quality products and service.
- Resolved 100% of frontline and drive thru customer complaint issues by apologizing, making corrections and ensuring customers received precisely what they ordered.
- Reduced waste costs by 70-80% on a nightly basis utilizing made as ordered strategy and accurately estimating hourly average customer turnout rates.