Download PDF

Work experience

Jun 2014Present

Adult Education/ESL Tutor

Literacy Council of Saint Mary's County
  • Established constant communication to schedule and confirm appointments which helped prepare students and the program director for the week.
  •  Tutored 3 ESL and GED students preparing them to enhance their educational and career goals using the Laubach Teaching Method.
  •  Implemented Matrix multiplication method which made mathematics assignments easier to complete and created a new way to solve problems.
  •  Streamlined planning processes by keeping records of student attendance and total course hours which aided in the effective execution of administrative tasks.
Jul 2013Mar 2014

Customer Service Representative

Patuxent Habitat for Humanity
  • Provided administrative support to managers by leading groups of 4-5 volunteers on a daily basis and displayed leadership role by training and assisting teams while efficiently enforcing safety procedures.
  • Assigned tasks to trainees such as organizing the sales floor, organizing the storage area and placed constant emphasis on the importance of teamwork.
  • Reduced pricing/purchasing conflicts by at least 97% ensuring that products were properly labeled and tagged.
  • Increased sales nearly 20% by persuading customers to take advantage of special offers and budget-friendly products.
Sep 2013Dec 2013

Library Assistant

Saint Mary's County Library
  • Assistant Increased librarian productivity; organizing 6-10 book and movie shelves and demonstrated ability to follow all proper guidelines 8 hours per month.
  • Classified and cataloged items according to contents, purpose and Dewey Decimal System(DDS) making for a pleasant guest experience.
  • Proved ability to perform physical tasks such as lifting, bending, squatting, kneeling, reaching and standing for long periods of time.
  • Answered routine inquiries and referred patrons who needed professional assistance to librarian/staff. 
19992009

Customer Service Rep

Saint Mary's County Library Food/Customer Service
  • Implemented predictive algorithmic teamwork/service strategy during rush periods to ensure that every order was prepared in under 60 seconds and served in at least 90 seconds.
  • Conserved electricity up to 40% every month by shutting off heating elements, break room lights and store room lights 3 hours prior to closing time while continuing to deliver quality products and service.
  • Resolved 100% of frontline and drive thru customer complaint issues by apologizing, making corrections and ensuring customers received precisely what they ordered.
  • Reduced waste costs by 70-80% on a nightly basis utilizing made as ordered strategy and accurately estimating hourly average customer turnout rates.

Education

Apr 2010Oct 2012

In progress

Strayer University
  • AA Business Management
  • Currently has 90 credits.

Skills

food safety
mission statement
growth
BUDGETS
input/output
GUEST SERVICES