Education

Education
Aug 2010 - May 2012

BA in Computer Network Administration

St. Ambrose University

Honors: Academic Scholarship awarded by St. Ambrose University

Aug 2007 - May 2010

AA in Liberal Arts

Black Hawk College
Aug 2003 - May 2007

High School Diploma

Moline High School

Certifications

Certifications
Aug 2014 - Aug 2017

Network+

CompTIA

Work History

Work History
Sep 2014 - Nov 2014

Systems Administrator

Ryan & Associates

Network, server and workstation administration for numerous company offices
Provide excellent customer service to fellow employees
24x7 support response to a wide variety of issues and questions
Development, deployment and troubleshooting of hardware and software
Position-related scripting in PowerShell and Batch
Continuous documentation of SOP

Apr 2013 - Sep 2014

PC Technician

Modern Woodmen of America

Provide excellent customer service to fellow employees
Perform general maintenance tasks, troubleshoots, and repairs on computers, networking equipment and peripherals
Configured and deployed new workstation with Windows 7 and other software as requested as a part of a long-term strategic business process
Position-related scripting in PowerShell and Batch
Continuous documentation of SOP
Took responsibility to lead new employee computer/network orientation classes

May 2012 - Mar 2013

IT Specialist

Shared IT

Network, server and workstation administration for ten medical offices and one non-medical office
Provide excellent customer service to client office administrators and their employees
24x7 support response to a wide variety of client issues and questions
Development, deployment and troubleshooting of hardware and software
Accomplishment: Special Recognition, September 2012