Executive Vice President, Operations
Joined early-stage startup as third executive team member and built organization, processes and procedures to support sustained growth.
- Presented company to venture capital firms and helped secure Series “A” round of funding to support rapid growth.
- Designed, documented and implemented processes and procedures to support three critical departments – marketing, professional services and customer support.
- Created and launched new company brand and overall corporate identity.
- Launched customer outreach program resulting in higher customer satisfaction/retention.
- Defined outbound public relations, analyst relations and social media strategy resulting in a 300% increase in overall corporate coverage.