Objective

I am a change agent who performs as a liaison between IT experts and customers utilizing principles of integrity, service, excellence and leadership to transform vision into value.

Interest

Business Management, Program and Project Management, Technology, Music, Producing, Audio Engineering, Writing, Composing, Faith, Family, Enjoying life.

Summary

Employed 12+ years with Verizon in Texas, California and New Jersey. I began my career as an Operations New Recruit with a rotational management development program in Irving, TX. I also served as part of the college recruitment team during this period. After my first year, I accepted a position as a Repair Call Center Supervisor in Garland, TX. I was later promoted to national staff as a Specialist designing, implementing, and supporting Repair Call Centers systems and processes, eSupport Services on Verizon.com and Verizon.net, and the Fiber Solutions Center Voice Portal. My tenure at Verizon has afforded me the opportunity to learn the technical, operational and managerial aspects of working in a large Fortune 100 corporation serving as a key liaison between internal customers, external customers, vendors and in-house IT developers.

I am currently a Business and Entertainement Services Consultant  pursuing entrepreneurial endeavors as the co-founding Executive of Lett’s Rise!® LLC, a multimedia production company established in 2007 to create works that entertain, encourage, and inspire people with hope and truth.

Work History

Work History
Jan 2007 - Present

Co Founding Executive and Producer

Lett's Rise! Productions
My wife and I founded this business in 2007 to expand her work as a performing artist. I write and compose musical scores for our productions, which are presented live and are also available on DVD.
May 1999 - Dec 2008

Telecommunications Specialist - Systems Analyst, Program/Project Manager

Verizon Telecom - Operations Systems Analyst, Program/Project Manager, and Application Manager. Projects include GoToAssist - supporting all FiOS and High Speed Internet (HSI) consumer and small business support call centers, Fiber Solutions Center (FSC) Customer Voice Portal, Verizon Online Repair (eRepair), Common Agent Desktop (CAD), Web Inquiry, and Enhanced Customer Support Portal (Verizon.com, Verizon.net).

Jul 1997 - Apr 1999

Customer Care Supervisor

Train, monitor, assist and coach call center employees to achieve a higher standard of quality customer service resulting in greater customer loyalty, less expense and increased revenue for the business.

Jun 1995 - Aug 1995

Associate Business Analyst

Summer Internship at Kraft HQ in Northfield, IL.

Education

Education
2004 - 2004

Certification

Mediatech Institute
1992 - 1996

Bachelor of Business Administration

Alpha Phi Alpha Scholarship Recipient, Trustee Scholarship Recipient, University Scholarship Recipient (Fall 95, Spring 96), Dean's List (Fall 92, Fall 93, Spring 94, Spring 95), Who's Who Among Students in American Universities and Colleges (1996 Ed.).
1988 - 1992

Magna Cum Laude Graduate

Willowridge High School
Solo & Ensemble Medalist, Three Division I ratings for single performances at the University Interscholastic League Symphonic Band and Marching Band Competitions.

Skills

Skills

Audio Engineer

My proficiencies include the following devices: Mixing Consoles: NEVE 8058 MKII (analog), SSL SL6056E w/ G+ Automation (analog), Yamaha DM-2000 (digital), Yamaha O2R (digital), Focusrite Control 24 (digital)   Multitrack Devices: Tascam DA-88/24 track, Otari MTR-90 II 2”/24 track, Pro Tools (HD 192, 6.2 / 6.0, LE), Magix Music Studio Generation 6 deLuxe, GoldWave, Reaper Outboard Processors and Plug-ins: 1066 Neve mic pre/EQ, T.C. Electronics M2000, Lexicon 480L digital reverb, Yamaha SPX 90, Tube Tech EQ, Tube Tech LCA 2B, Tube Tech PE 1C, Orban Parametric EQ, Orban Stereo Compressor/Limiter, VPI Dyna-mite comp/limit, dbx160, dbx 160x, dbx162, DBX 165A, Pro Tools Audio Suite and TDM Plug-ins, Open Labs MiKo Software Bundle   Computer OS: PC (Vista, XP, 2000, NT, 98SE, 95, DOS), Mac (OSX), UNIX   Computer Software: Macromedia Dreamweaver MX, Flash MX 2004, Fireworks MX, Microsoft Office, Microsoft SQL Server 2000, Magix Audio Cleaning Lab   Instruments: Alto Saxophone, Roland XP60 Digital Workstation, Open Labs MiKo Media Workstation

Producer

I am a skilled music producer, songwriter, composer and certified audio engineer. My latest projects in this arena include scoring and crafting sound effects for theatrical plays including Shattered Silhouettes® and The King's Family™. I also recently completed work on several underscores for an independent short being submitted into the Sundance Film Festival.

Facilitator

Supervisor

Systems Analyst

Program and Project Manager

Application Manager

Certifications

Certifications

Audio Engineering and Studio Techniques

Mediatech Institute