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Performance Profile

Innovative problem-solver with a proven track record of achieving results in complex, fast-changing environments. Extensive experience helping employees stay engaged and successful, whether through training & development, new tech systems for learning & performance, or creation of processes to enable better communication and productivity.

Work experience

Sep 2014Present

Director of Organizational Development

Citizen Schools
  • Created new org-wide performance management model, framework, process, and system; transitioned from traditional, formal evaluations to progressive philosophy using modern research (e.g. from Gartner, CEB, Bersin, etc)
  • Overhauled semi-annual employee engagement evaluations, with highest-ever participation at 90%
  • Served as project manager and lead on staff focus groups and 1:1 employee satisfaction interviews
  • Overall responsibility for org’s employee attrition & retention initiatives, including liaising with CEO and executives, analyzing data, and preparing reports
  • Designed and developed new org intranet in Wordpress to replace outdated Sharepoint implementation and collaborated with Chief Information Officer on change management and rollout
  • Partnered with Director of HR for onboarding and offboarding/exits
  • Partnered with Chief Talent Officer as member of core Talent Leadership Team
Dec 2013Sep 2014

Deputy Director, Learning Management Systems

Citizen Schools
  • Researched, procured, and implemented SumTotal Maestro LMS as a solution for 500 learners
  • Created org’s first ever training database in collaboration with divisional/departmental SMEs
  • Developed e-learning courses in Adobe Captivate, with additional use of Adobe Audition, Photoshop, and Illustrator
  • Partnered with HR as part of core committee selecting new HRIS (UltiPro) and transitioning from ADP; served as talent admin and used IBM’s Cognos business intelligence engine for reporting & analytics
  • Primary vendor point-of-contact and administrator of Cornerstone OnDemand for performance management
  • Collaborated with HR in rollout of new competency model, including core and functional competencies
  • Overall responsibility for employee onboarding and orientation/induction
Dec 2012Dec 2013

National Program Systems Manager

BELL (Building Educated Leaders for Life)
  • Served as primary administrator for LMS setup, course creation, content configuration, and user uploads/enrollments with a 2.5x increase in end user satisfaction with the system
  • Managed the outsourced help desk team, handled escalated incidents/tickets, and trained assistants as needed; responsible for driving phone queue time down 86% and queue abandonment down 90%.
  • Led inter-departmental team to revamp outsourced distribution & logistics functions that covered financial modeling, inventory analysis, and pilot initiatives in Baltimore and with Y USA
  • Collaborated directly with VPs to develop five-year educational technology roadmap and three-stage action plan
  • Responsible for e-learning budget forecasting, monitoring, and reporting; secured largest vendor refund in BELL history
Sep 2011Dec 2012

National E-Learning Specialist

BELL (Building Educated Leaders for Life)
  • Led full rollout of new LMS and help desk, including: vendor research, selection, contract negotiations, and implementation
  • Developed online training modules using Adobe Captivate, Camtasia, and HTML
  • Managed outside contractors/freelancers for content development and liaised with internal SMEs
  • Assisted with planning in-person training events, including: creation of custom event database (via Zoho Creator and DelugeScript), site walkthroughs, event setup, invitations, and day-of registrations
  • Chaired internal committees on BELL’s office space and org-wide clean-up
Oct 2010Sep 2011

Curriculum & Instruction Associate

Virtual High School Collaborative
  • Worked closely with director to create & implement new e-course delivery model
  • Collaborated with multiple SMEs to develop & upload content for grant projects
  • Incorporated best instructional design practices (using UDL & ADDIE) into new content initiatives
  • Self-taught Domino Designer in order to create new e-book database
  • Created CSS templates for rapid content development in learning environment
Mar 2010Oct 2010

Curriculum & Instruction Assistant

Virtual High School Collaborative
  • Assisted in training 375 teachers for delivery of 200 online courses
  • Performed analysis on course & enrollment data within Lotus Notes & MS Excel
  • Proofread & edited course materials and lessons, and ensured compliance (e.g. with Section 508)



Bachelor of Arts in Philosophy

Cedarville University

minor in History