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Personal Introduction  

My name is Kevin Cardoza and I am currently working at Sheraton Jumeirah Beach Resort in Dubai as a  Restaurant Manager for an All Day Dining Restaurant and a 24h  Coffee Shop . I have more than 11 years of experience in the Hospitality Industry and I am familiar with Restaurant , Bar and Banquet operation .

My Objective is to seek a long term Career in a leading Company which provides personal growth opportunities . I am very confident with problem solving skills , operational Planning and all areas of service . At same time I am Motivated to Step up to the next level in my Career .    

ACHIEVEMENTS and TRAINING'S

  • Completed F&B Academy Training -2017  
  • Successfully Completed "F&B Forecasting Tool Training -April-2016
  • Successfully completed the training : In creasing Food and Beverage Sales Train the Trainer October 2015 'Starwood Hotels And Resorts 
  • Successfully Completed BEHAVIORAL INTERVIEWING -October -2014 'Starwood Hotelsl and Resorts .
  • Part of E-Hague food and beverage training  done the  up selling project , which increase outlet revenue  and reducing beverage cost 
  • WSET level 1  in wine -2 April 2014 / WSET level 2 -22 December 2016 
  •  Completed Basic Plus CPR AED and Fist AID Training - Dubai Heart Center 
  • Successfully Implemented Menu Pedia  
  • Completed  Dubai Municipality Approved Food safety   person-in-Charge level 3 Awards And Internal Auditor for Food and Beverage control food safety standard 
  • Internal Auditor -ISO 22000/ HACCP -FSMS Internal auditor of Sheraton JBR .
  • Starwood Allergen management Training 
  • Organized Events like - The Oktoberfest, May fest , Country music festival ,co-operate events and beach party 
  • Created Market Analysis for the restaurant and involved in making the forecast and budgeting of the outlet 
  • Supervisor of the Year 2014 'Food and Beverage Department '
  • Part of six sigma council and active role in various operational innovation projects

Work experience

Aug 2011Present

Food and Beverage , Restaurant Manager for Palm Garden (All Day Dining And Link @ Sheraton 24 hours coffee shop

Sheraton Jumeirah Beach Resort
  • Ensure the maximization of the Food & Beverage revenue and contributing to the achievement of the restaurant's budget
  • Update beverage wine list , Cocktails And maintaining records of stock levels and financial transactions
  •  Conduct  training's for new associates and hire staff  accordingly 
  • Planning of promotional activities for the outlets , yearly market plan and quarterly market plan for restaurant According to season  
  • Involved in Food and Beverage forecasting and budgeting
  • Beverage promotions to increase the minimum revenue per cover spent and reduce the beverage cost by up selling profitable items .
  • Monitoring and controlling on reducing spoilage and inventory 
  • Assisting the Food and Beverage manager  directly on analyzing the competitor’s strengths and weakness in order to forecast the revenue of the outlet 
  • Maintain a high level of service by constantly training and coaching all direct reports . Daily training plan in place followed by monthly training plan

  • Inspect and overlook the cleanliness and maintenance of all Restaurant space, public areas, and service areas

  • Responsible for monthly schedule and payroll for the outlet
  • Provide guests with a friendly ,competent and ultimate service while ensuring that they always feel at ease 
  • Establishes quality standards and oversee their implementation and control 
Jul 2006Oct 2010

Banquet & Conference Captain

Sheraton Jumeirah Beach Resort , Dubai.

Job description

  • Reporting directly to F&B Director.
  • Communicate and arrange upcoming events
  • Set-up and supervise conference, events and meetings.
  • Chair the BEO meeting in the absence of the banquet manager.
  • Update ad prepare signage for the ballroom and lobby screen.
  • Distribute the BEO to all departments
  • Lead the reception up to 1500 pax.
  • Prepare bills in POS
  • Find ways to improve guests experience.
  • Promote teamwork and good work ethics with all guests
  • Making and implementing business plans.
December 2005April 2006

Bartender

TGI FRIDAY’S , Carlton Tower ,Airport Road -Bangalore 08

This is a world class Chain of Bar & Restaurant,offers great Food & Beverage in a fun atmosphere and served by friendly people,150 covers restaurant,Worked as a pre opening team.

Job description
  • Efficient in handling front bar /service bar.
  • Efficient in preparing various types of cocktails and mocktails.
  • Opening duties including set up and restocking the bar
  • Keep par stock on daily basis.
  • Beautification of the bar on a daily basis.
  • Provide exceptional customer service by attending the needs and difficulties of the guest.
  • Attend customer complaint and discuss with the superior.
  • Offer for on-going promotions in the restaurant.

References

Nitesh Chadha

Director of Guest Services 

00971 50 427 6254 , Nitesh.Chadha@sheraton.com

Education

Aug 2015Dec 2015

Starwood Food and Beverage Management Course 

Hotel School E-Hague Hospitality

1)External Scanning And Analysis ,

2)Competitor Analysis 

3)Menu Engineering 

Jun 2002Jun 2005

Bachelor of Hospitality Science

Saptagiri College of Hotel Management

3 years  of Theoretical And Practical Hotel Management 

May 1998Jun 2000

High School

Jain High School,Moodbidri

Skills

Communication Skills
English,Hindi,Konkani
Computer Skills

Micros,Symphony  Opera System,MS Office, Point Of Sale

Personal Details

Date of Birth : February 13, 1985

Marital Status : Single

Nationality : Indian / Passport No. : M7251116 

Driving License No. : 1647535

Certifications

Aug 2010Present

Master Of Mellowing

Jack Daniels
Aug 2010Present

Patron Master Class

The Patron Spirit Company
Feb 2008Present

Best Hospitality Star of the Department

Sheraton Jumeirah Beach resort
Apr 2013Sep 2013

Italian kitchen training

Sheraton Jumeirah Beach resort


Apr 2010Apr 2010

Spirit Training

MMI
Nov 2009Nov 2009

Opera Training

Sheraton Jumeirah Beach resort
Apr 2003May 2003

Industrial Training Certificate

(Holiday Inn-Goa, India)
Apr 2004May 2004

Industrial Training Certificate

(The Ambassador-Mumbai, India)