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Professional Summary

Product Strategy and Vision

    • Experienced in building e-commerce, revenue management, reservation, routing optimization, contact management, and inventory management solutions for travel, hospitality, and public sector industries.
    • Created objective and key result oriented roadmaps that highlights business goals and product success metrics, bringing together a shared vision for business and IT teams.
    • Implemented data driven and user centered research techniques to prioritize problem statements from the customer point of view, perform product market fit experiments, and measure outcomes through fast paced iterative delivery.

     UI/UX Design

    • Experienced in user-centric application design through end-to end behavior analytics and qualitative techniques such as user interviews and side-by-side observation sessions.
    • Creative approach to transforming complex functionality into a simplistic and intuitive user experience on enterprise, website, and mobile applications. Methods include feature card sorting and process flow modeling to elicit requirements, conduct feasibility studies, and draft design documents.
    • Leader of large teams in workshop sessions to draft application process flow diagrams, UI prototyping, wireframes, and screen mockups.

           Program Management

          • Led the transformation of a Fortune 100 client transform from a dispersed Waterfall model to adopting scaled Agile practices across six product teams and 74 people.
          • Presented project, development, and testing status reports for upper management and C level executives. 
          • Managed large distributed domestic and international programs including an onsite team of 41 people and offshore team of 32 people including product managers, designers, project managers, developers, functional and QA teams.
          • Provided strategic leadership in digital transformation to improve user experience and led the creation of operating model to strengthen the relationship of business and IT.

          Professional Experience

          July 2015 Present

          Product Management Discipline Lead

          Deloitte Consulting
          • Led the staffing, recruitment, and career development of all Deloitte product managers as part of the discipline lead role, growing the team from 12 to 26 over a two year period.
          • Managed various efforts across the government and commercial sectors to drive the vision, strategy, design, and execution of digital products in collaboration with business and IT stakeholders.
          • Guided the product strategy and iterative delivery for six operating companies within the Exelon Utilities brand through four major go-lives. Increased self-service completion rates for signing up for power online from 18% to 38%.
          • Created the Exelon Utilities Digital operating model to strengthen the relationship of business and IT, using scaled agile and lean delivery methods to increase throughput and return on technology investments.
          • Leveraged knowledge of product and release management, lean software delivery, and agile expertise to support the program goals and objectives to deliver citizen facing self service capabilities for the IRS.
          • Managed the delivery of five major releases and 12 point releases of a highly successful mobile application: YourTexasBenefits, with over 1.5 million downloads in iOS and Android app stores combined. Resulted in operational cost savings with 3 out of every 4 document submissions delivered through mobile.
          • Taught an immersive Product Management class as part of Digital Fellowship Program (DFP)  for 3 years, teaching 12 successful PM’s over a 9 month period each cohort.
          Jan 2014July 2015

          Senior Business Analyst

          Interval Leisure Group
          • Mapped full business landscape of 212 business process flows for Marriott Vacation World, leading to automation of 83 manual workflows, streamlined online user flows, and consolidation of repetitive business functions across multi-branded organization. 
          • Responsible for creating Request for Proposals (RFP), third party vendor selection, and web design project plans for Hyatt Vacation Club, Aston Resorts, and Vacation Resorts International.
          • Implemented a highly customized  and flexible member services, reservation, inventory management, and contact management platform in only eight months for an emergency release for Hyatt Vacation Ownership. 
          • Designed clickable prototypes for web-based reservation platform to reduce call-center volume and increased member self-service capabilities.
          Jun 2010Jan 2014

          Functional Lead

          Royal Caribbean Cruise Lines, Wipro Technologies
          • Functional lead role on three  year engagement to replace Royal Caribbean Cruise Line's revenue management and reservations software with a more flexible system atop a business rules engine from IBM. The fine-tuned pricing software generates personalized discounts enhancing the shopping experience and leading to increased profitability by targeting customers with high on-board spending.
          • Subject Matter Expert (SME) in the cruise line areas of revenue management, internal reservations, third party distribution, sales reporting and tracking, accounting, and guest documentation. Managed a team of 4 business analysts, 13 person QA team, and 24 developers in a mixed onsite/offshore model in India.

          Education and Certifications

          20052010

          B.Sc Industrial and Systems Engineering

          Georgia Institute of Technology
          • Overall GPA: 3.42/4.0, High Honor Graduate
          • Cooperative Education Program Graduate
          Current

          Professional Certifications

          Certified Scrum Product Owner (CSPO); Certified Scrum Master (CSM); Certified SAFe Agilist ; ICAgile Certified Professional – Agile Coaching (ICP-ACC)