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Professional Summary


Product Design and Implementation

    • Experienced in building e-commerce, revenue management, reservation, routing optimization, contact management, and inventory management solutions for travel, hospitality, and logistics industries.
    • Responsible for interviewing client stakeholders to gather and clarify business requirements and goals, and transforming the business needs into design documents.
    • Managed offshore teams in India coordinating the delivery of agile sprint code releases, high level design documentation, and system integration testing.
    • Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications. Multiple years in waterfall methodology, AGILE development model, and Scrum methodologies.

     UI/UX Design

    • Experienced in user-centric application design through end-to end behavior analytics and qualitative techniques such as user interviews and side-by-side observation sessions.
      • Creative approach to transforming complex functionality into a simplistic and intuitive user experience on enterprise, website, and mobile applications. Methods include feature card sorting and process flow modeling to elicit requirements, conduct feasibility studies, and draft design documents.
        • Leader of large teams in Joint Application Development (JAD) workshop sessions to draft application process flow diagrams, UI prototyping, wireframes, and screen mockups.
          • Presented web prototypes, screen mock-ups and business process flows to upper management and C level executive groups.

           Project Management

          • Created implementation plans, sprint and resourcing schedules, budgets, traceability matrix, and QA testing plans to deliver successful projects.
          • Presented project, development, and testing status reports for upper management and C level executives. Responsible for managing and classifying project change requests and scope creep activities to ensure on time and quality of deliverables.
          • Managed large distributed domestic and international teams including an onsite team of 8 people and offshore team of 37 people including development, functional and QA teams.

          Education

          20052010

          B.Sc Industrial and Systems Engineering

          Georgia Institute of Technology
          • Overall GPA: 3.42/4.0
          • High Honor Graduate
          • Cooperative Education Program Graduate

          Professional Experience

          Jan 2014Present

          Senior Business Analyst

          Interval Leisure Group
          • Responsible for creating Request for Proposals (RFP), third party vendor selection, and web design project plans for Hyatt Vacation Club, Aston Resorts, and Vacation Resorts International.
          • Implemented a highly customized  and flexible member services, reservation, inventory management, and contact management platform in only eight months for an emergency release for Hyatt Vacation Ownership. Held triage meetings daily to increase throughput of development defects.
          • Led a team of 5 business analysts to implement a robust third party integrated booking engine for the leading hospitality and vacation ownership group, Marriott Vacation World and its partner Interval International.
          • Mapped full business landscape of 212 business process flows for Marriott Vacation World, leading to automation of 83 manual workflows, streamlined online user flows, and consolidation of repetitive business functions across multi-branded organization. 
          • Experience building clickable prototypes for web-based reservation platform to reduce call-center volume and increased member self-service capabilities.

          Technical Environment:  MS Project, Oracle,  AS/400, JIRA, Blueprint Requirements Management, Adobe Photoshop, Javascript, HTML/CSS,Citrix, SQL Developer, MS Visio, SharePoint

          Jun 2010Jan 2014

          Senior Consultant

          Wipro Technologies
          • Functional lead role on three  year engagement to replace Royal Caribbean Cruise Line's revenue management and reservations software with a more flexible system atop a business rules engine from IBM. The fine-tuned pricing software generates personalized discounts enhancing the shopping experience and leading to increased profitability by targeting customers with high on-board spending.
          • Subject Matter Expert (SME) in the cruise line areas of revenue management, internal reservations, third party distribution, sales reporting and tracking, accounting, and guest documentation. Managed a team of 4 business analysts, 13 person QA team, and 24 developers in a mixed onsite/offshore model in India.
          • Worked with the Royal Caribbean Database Architects and the Data Warehouse teams to validate business scenarios and ensure the new relational database supports the solution's full functionality.
          • Managed user experience and interface design at offshore delivery center in Hyderabad, India for FedEx Express' Route Optimization and Decision Support (ROADS) tool.  The complex technology streamlines everything for FedEx Express operations, from optimizing delivery routes, creating “what-if” scenarios to alter delivery zones in weather disruptions, and advises package placement on the vehicle.

          Technical Environment: MS Project, AS/400, SQL, MS Access, Hyperion, HP Quality Center, Adobe Photoshop, Javascript, HTML/CSS,Citrix, MS Visio, IBM Rational Requisite Pro and EDM, LoadRunner, Quick Test Pro (QTP)