Printing tool Download PDF

Professional Goals

To secure a responsible position and become a part of an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization 

Work History

Telefónica Business Solutions 

08/2016present

Network Incident Analyst 

Monitor client MPLS network with a an application such as Solarwinds, Pangea, MRTG; in order to detect failures or service degradation that could be caused by physical or configuration issues and provide the best solution. 

Troubleshoot everyday network situation such as packet loss, high latency, asymmetric routing, etc on Cisco and Junos routers.

Document any troubleshooting done with clients using multiple ticketing systems.

Communicate with clients and third party service providers via email or video conferences. 

Work as team member.

Always provide excellent customer service and ensure customers satisfaction.

BrandsMart USA

06/201508/2016

Sales Specialists 

Always to provide excellent customer service and ensure customers satisfaction.

Create sales and meeting company goals while surpassing my own goals.

Work as team member.

Answer telephone and give information to callers,take messages, or transfer calls to appropriate individuals.

The Home Depot 

12/201306/2015

Sales Associate 

Always to provide excellent customer service and ensure customers satisfaction.

Create sales and meeting company goals while surpassing my own goals.

Work as team member.

Answer telephone and give information to callers,take messages, or transfer calls to appropriate individuals.

Greet visitors or callers and handle their inquiries or direct them to the appropriate individuals. 

Education

Miami Dade College - Kendall Campus

08/2015present

Network Information Technology 

Hands on lab environment experience with Cisco devices

Aiming for Cyber Security Master

Skills

CCNA  Routing and Switching 
SolarWinds 
Sales 
Public Speaking
Microsoft Office
Fluent speaker of the following languages:

Spanish 

English 

Certifications

Cisco

2016-072019-07

CCEENT

Cisco

2016-082019-08

CCNA

.