Summary

IT Professional  having 9+ years of experience with Accenture in design, development, testing and implementation of CRM applications. I am seeking to fill a role as a Technical Project Manager.

Work Experience

Work History
May 2012 - Present

Associate Manager/Systems Analyst

Accenture India

RAP Siebel is an ongoing project to develop the Sales and Service platform of a leading Financial Services institution in APAC region. My roles & responsibilities include Siebel Estimation, Design and Development.

Roles & Responsibilities:

  • Estimation
    • Presently, working to estimate and plan Siebel projects. (Team Size ~100)
    • Assess new projects and develop accurate estimates for its entire lifecycle.
    • Interact with individual project designers and brainstorm the solution.
    • Prepare resource plan based on estimate for each project.
    • Package estimate and submit to client for approval.
    • Perform project design and code reviews.

  • Design & Development
    • Prior to role as estimator, worked as Siebel Functional Designer for a compliance project.
    • Take part in business workshops to elicit detailed business requirements and perform solution walkthroughs.
    • Transition functional design to offshore build and test teams.
    • Support Siebel development and test activities until code deployment in Production.
    • Review technical design documents, code and test scenarios.
    • Coordinate with external vendor teams to align development and deployment activities.
    • Worked as BAU Enhancements Lead, grooming a team to design, develop and support test activities for multiple application enhancements.
  • Functional areas worked in : Customer Sales & Service, Integration and Reporting
Sep 2010 - Apr 2012

Systems Analyst

Accenture India

Project Opal transformed the customer care and billing applications for a leading Telecom company in Australia. My roles and responsibilities included Siebel Design and Development.

Roles & Responsibilities:

  • Design & Development
    • Create Siebel functional design.
    • Provide functional design to build transitions.
    • Review technical design documents, code and test scenarios.
    • Support build/test activities until stabilized in production
    • Manage team to assess and provide solutions for production issues for 2 months.
  • Functional areas worked in - Order Management, Customer Care, PRM & UCM
Sep 2008 - Aug 2010

Analyst Programmer

Accenture Australia

Project Opal- My responsibilities during this period included providing Siebel Fix Support.

Roles & Responsibilities:

  • Siebel Fix Support
    • Triage defects and support various stages of testing including Application Testing, Application Integration Testing, Combined Acceptance Testing(CAT) and Pre-Production Deployment Testing activities
    • Work in CAT war-room at client facility for 18 months to clarify design with other external vendors of client and fix Siebel issues.
    • Coordinate with Siebel offshore fix team to transition issues daily and fix Siebel defects.
    • Conduct discussions on Siebel issues with client business representatives to arrive at solutions.
  • Functional areas worked in- Order Management, Customer Care & PRM.

Mar 2007 - Aug 2008

Senior Programmer

Accenture India

Project Opal- My role during this period was as a Siebel Developer.

Roles & Responsibilities:

  • Siebel Developer
    • Create technical designs for configuring Call Center application.
    • Develop hands on experience in Siebel configuration, workflows & e-scripting.
    • Perform peer reviews & unit testing.
  • Functional areas worked in- Order Management & Customer Care
Jan 2006 - Feb 2007

Programmer

Accenture India

Project Opal - I was involved in both Siebel Development and Testing during this period.

Roles & Responsibilities:

  • Development & Integration Testing
    • Work in Siebel integrated application testing team as a team member and as a module lead during a critical release of the project.
    • Coordinate with team members for knowledge sharing, process improvements, test execution, test planning and accurate status reporting
  • Functional areas worked in- Order Management, Customer Care & PRM.

Certifications

Certifications
Apr 2015 - Present

ITIL Foundations v3

APMG International

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management, used by many organizations around the world.

The ITIL Foundation certificate is to certify that I have gained knowledge of the ITIL terminology, structure and basic concepts and have comprehended the core principles of ITIL practices for Service Management

Dec 2014 - Present

German Language B1 Level Certification

Goethe Institut

Goethe-Institut  is a non-profit German cultural association operational worldwide, promoting the study of the German language & culture abroad. This is to certify that I have completed B1 level, in accordance with the Common European Framework of Reference for Languages.

Nov 2011 - Present

Oracle Siebel UCM 8.2 Training

Oracle University

The Oracle Customer Hub (Siebel 8.2 UCM) course is designed for members of Siebel implementation and administration teams responsible for implementing and managing customer master data using Oracle Customer Hub (UCM).

May 2006 - Present

Siebel Certified Core Consultant

Siebel

Siebel Core Consultants are trained on the fundamental architectural concepts and structures of Siebel CRM applications, including data access control, data exchange mechanisms, work process, and business logic automation capabilities along with Siebel CRM application design and functionality.