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Work experience

Jan 2012Present

Guest Service Coordinator

Towne Park
Accomplishes company/staff requirements by orienting, training, assigning, and coaching employees, Serve guests by planning, implementing, evaluating concierge, valet, luggage, transport services, special events, coordinating staff, Responsible for guest vehicles, claim reports, closing shifts, shift reports, deposits, documentation, inventory, stocking
Jun 2004Dec 2011

Instructor/Store Manager

Giant Steps Training Programs, Inc
Designed attractive plans to increase profit and store traffic, Responsible for Hiring, Training, Creating employee schedules, Store calendars, Events, Company deposits, Created Power displays, Monthly Sales Reports, Responsible for Disciplinary actions, Observation reports, Write ups.

Education

Jan 2005Feb 2007

Fire Technology 

El Camino College

Skills

Event Management
Front Office
Hotels
Time Management
Hospitality Industry
Hotel Management
Customer Satisfaction
Hospitality Management
Hospitality
Customer Service