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Enterprise Operations
  • Experience leading SaaS-based Enterprise
    procurement, staffing/labor tracking and
    project management system and process implementations from discovery
    to delivery, training and feedback
    (e.g. Salesforce, Coupa, Jira, Confluence, Workfront, Clockify, Smartsheets, etc.)
  • Capacity to independently manage multiple deadlines in a fast-paced
Project Management & Internal Communications
  • Certified Project Management Professional (PMP)
  • Certified ScrumMaster (CSM)
  • Versed in employee experience framework methodology impacting employee
    purpose, culture, physical environment, access and behavior
  • Experience implementing persona-based resource and internal communications strategies
  • Experienced team leader, servant leader brand champion and mentor
  • Experience with latest HR-tech, internal communication and collaboration tools and markets
Event Operations
  • Certified Special Events Professional (CSEP, 2015 - 2020) with background in live event and marketing engagement activations
  • Agency and Board Association experience within special events, corporate meetings, expo./exhibit, conference industry
  • Experience mitigating event risk, irregularities and errors
  • Expert knowledge of contractual terms and conditions including digital photo asset copyrights and licensing
Agency Operations
  • Experience driving conference photo and video agency content sales and operations for global clients including Fortune 500 companies (e.g. Google, Yahoo, Oracle, Charles Schwab, Genentech, Gap, VISA etc.)
  • Interviewed, negotiated, hired, onboarded and managed talent/labor roster including hundreds of event marketing professionals
  • Expert supplier and vendor negotiation skills


Project Management Institute

Sept 2020current

PMP - Project Management

Certified Project Management Professional (PMP®)

Work experience


June 2020 Contractor

Director of Strategic Partnerships

  • Communicate Intactic’s digital workplace strategy and methodologies
  • Support discovery sessions to uncover digital workplace challenges and opportunities
  • Align Strategic Partner value propositions with client internal communication strategies
  • Represent Workplace from Facebook as authorized partner (i.e. completed all required Workplace training and sales learning programs and managed SAOs)
  • Play unbiased role connecting clients with technology partners to integrate and adopt digital frameworks resulting in elevated employee experience
  • Develop and promote Intactic's partnerships and thought leadership via digital marketing (e.g. SEO, SEM, integrated web campaigns, etc.)


June 2019 - June 2020

Initiative & Implementation Manager, Agency Operations

  • Maintained consistent and thorough communication between all levels of employees, contractors and vendors across Freeman divisions
  • Guided operational process development with regard to the sourcing, training, management and execution associated with all aspects of live events including resource management and on-boarding communication
  • Configured and implemented SaaS-based procurement, workforce planning and content management processes to maintain accurate data and develop new systems for agency operational efficiency


Jan 2016June 2019

Operations Production Manager

  • Guided operational process development with regard to the sourcing, training, management and execution associated with all aspects of live events including resource management and onboarding communication
  • Partnered with client-facing event marketing budget owners to define and review production costs associated with all aspects of conference and event-based programs
  • H.R,, Legal, A.P. and Procurement internal partner supporting agency contingent resource management and supplier processing management
  • Acted as an escalation point to help solve immediate challenges while keeping VP Operations in the loop and leveraged when necessary

Orange Photography

Sep 2006Dec 2015

Director of Client Services

  • Defined corporate photography, experiential and video services while growing business and maintaining a strong brand presence with active participation in industry events
  • Directed internal sales and customer service training and management of existing corporate accounts, marketing projects and general business development
  • Managed operational/production workflow for hundreds of small to large-scale photography and video projects for clients nationwide
  • Trained all new salespeople and wrote curriculum and searchable database for sales FAQs both internal and external

Clift Hotel

Jul 2001Jul 2006

Bell Captain

  • Selected for development team to design and lead full-day corporate culture workshops for all hotel employees
  • Exclusively trained new employees within department
  • Supported event, transportation and concierge services as informal Ambassador to the experience that is San Francisco
  • Hotel Historian/Lead Docent 


Jun 2000Sep 2000

Marketing Intern - acquired by Seagate Technology in 2006

  • Conducted tech hardware market analysis
  • Developed prospect and product comparison lists
  • Mined research library for production of competitive situation analysis for hardware tech trends

Jun 1998Sep 1999

Research Assistant Manager and QA Associate

  • Trained temporary employees on surveying techniques
  • Executed research strategy and assisted in writing and developing market research reports and documentation
  • Edited market research proposals and analysis
  • Conducted warm phone call and web surveys with reporting


California Polytechnic State University


B.S. Degree, Business Administration

California Polytechnic State University, San Luis Obispo, CA                            

Major: Business Administration Major, Marketing Management Concentration

Minor: Economics, Senior Project - Web community Development