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Skills

Enterprise Operations
  • Experience leading SaaS-based Enterprise
    procurement, staffing/labor tracking and
    project management system and process implementations from discovery
    to delivery, training and feedback
    (e.g. Salesforce, Coupa, Jira, Confluence, Workfront, Clockify, Smartsheets, etc.)
  • Capacity to independently manage multiple deadlines in a fast-paced
    environment
Project Management & Internal Communications
  • Certified Project Management Professional (PMP)
  • Certified ScrumMaster (CSM)
  • Versed in employee experience framework methodology impacting employee
    purpose, culture, physical environment, access and behavior
  • Experience implementing persona-based resource and internal communications strategies
  • Experienced team leader, servant leader brand champion and mentor
  • Experience with latest HR-tech, internal communication and collaboration tools and markets
Event Operations
  • Certified Special Events Professional (CSEP, 2015 - 2020) with background in live event and marketing engagement activations
  • Agency and Board Association experience within special events, corporate meetings, expo./exhibit, conference industry
  • Experience mitigating event risk, irregularities and errors
  • Expert knowledge of contractual terms and conditions including digital photo asset copyrights and licensing
Agency Operations
  • Experience driving conference photo and video agency content sales and operations for global clients including Fortune 500 companies (e.g. Google, Yahoo, Oracle, Charles Schwab, Genentech, Gap, VISA etc.)
  • Interviewed, negotiated, hired, onboarded and managed talent/labor roster including hundreds of event marketing professionals
  • Expert supplier and vendor negotiation skills

Certifications

Project Management Institute

Sept 2020current

PMP - Project Management

Certified Project Management Professional (PMP®) 

https://www.pmi.org/

Work experience

Intactic

June 2020 Contractor

Director of Strategic Partnerships

https://www.intactic.com/

  • Communicate Intactic’s digital workplace strategy and methodologies
  • Support discovery sessions to uncover digital workplace challenges and opportunities
  • Align Strategic Partner value propositions with client internal communication strategies
  • Represent Workplace from Facebook as authorized partner (i.e. completed all required Workplace training and sales learning programs and managed SAOs)
  • Play unbiased role connecting clients with technology partners to integrate and adopt digital frameworks resulting in elevated employee experience
  • Develop and promote Intactic's partnerships and thought leadership via digital marketing (e.g. SEO, SEM, integrated web campaigns, etc.)

Freeman

June 2019 - June 2020

Initiative & Implementation Manager, Agency Operations

https://www.freeman.com/

  • Maintained consistent and thorough communication between all levels of employees, contractors and vendors across Freeman divisions
  • Guided operational process development with regard to the sourcing, training, management and execution associated with all aspects of live events including resource management and on-boarding communication
  • Configured and implemented SaaS-based procurement, workforce planning and content management processes to maintain accurate data and develop new systems for agency operational efficiency

Freeman

Jan 2016June 2019

Operations Production Manager

https://www.freeman.com/

  • Guided operational process development with regard to the sourcing, training, management and execution associated with all aspects of live events including resource management and onboarding communication
  • Partnered with client-facing event marketing budget owners to define and review production costs associated with all aspects of conference and event-based programs
  • H.R,, Legal, A.P. and Procurement internal partner supporting agency contingent resource management and supplier processing management
  • Acted as an escalation point to help solve immediate challenges while keeping VP Operations in the loop and leveraged when necessary

Orange Photography

Sep 2006Dec 2015

Director of Client Services

https://orangephotography.com/

  • Defined corporate photography, experiential and video services while growing business and maintaining a strong brand presence with active participation in industry events
  • Directed internal sales and customer service training and management of existing corporate accounts, marketing projects and general business development
  • Managed operational/production workflow for hundreds of small to large-scale photography and video projects for clients nationwide
  • Trained all new salespeople and wrote curriculum and searchable database for sales FAQs both internal and external

Clift Hotel

Jul 2001Jul 2006

Bell Captain

https://www.sonesta.com/us/california/san-francisco/clift-royal-sonesta-hotel

  • Selected for development team to design and lead full-day corporate culture workshops for all hotel employees
  • Exclusively trained new employees within department
  • Supported event, transportation and concierge services as informal Ambassador to the experience that is San Francisco
  • Hotel Historian/Lead Docent 

Maxtor

Jun 2000Sep 2000

Marketing Intern

https://www.seagate.com/ - acquired by Seagate Technology in 2006

  • Conducted tech hardware market analysis
  • Developed prospect and product comparison lists
  • Mined research library for production of competitive situation analysis for hardware tech trends

Survey.com

Jun 1998Sep 1999

Research Assistant Manager and QA Associate

http://survey.com

  • Trained temporary employees on surveying techniques
  • Executed research strategy and assisted in writing and developing market research reports and documentation
  • Edited market research proposals and analysis
  • Conducted warm phone call and web surveys with reporting

Education

California Polytechnic State University

19962000

B.S. Degree, Business Administration

California Polytechnic State University, San Luis Obispo, CA                            

Major: Business Administration Major, Marketing Management Concentration

Minor: Economics, Senior Project - Web community Development

Organizations