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Work experience

Sep 2015Apr 2016

Customer Service Representative

CARD.com
  • Resolved cardholders issues over the phone and through email, and educated cardholders on their account benefits.
  • Researched upcoming CARD product upgrades and improvements, promoted marketing efforts, and quickly troubleshot all inquiries and trends that affect cardholders.
  • Carried out all compliance measures, managed spreadsheet data, and analyzed information in a fast paced environment.
Oct 2013Sep 2015

Customer Service Associate

Walgreens
  • Provided friendly, courteous and efficient hospitality to customers of Walgreens by offering increased customer care to all in the store, in addition to sales, engagement and support.
  • Stocked aisles, dismantled end stands and side panels, directed merchandisers, and logged store inventory on a weekly basis.
  • Answered phone calls, printed sale tags, and managed cash register operations for the store.
  • Trained, managed, and mentored new hires and student workers with tactics that helped improve Walgreens' revenue in the winter quarter 2014. Utilized ample chances at working with small teams and groups.
Feb 2015Sep 2015

Marketing Intern

Rock It Science Laboratories
  • Created small video clips to help promote an artist's musical release through Instagram, Twitter, and Facebook. The clips would also be used to promote album and project release parties and events.
Jan 2008Present

Freelance Video Producer & Content Creator (Founder)

Team Dropkick
  • Created, recorded, and edited various music videos, video parodies, short films, and episodic documentaries for social media outlets such as YouTube and Vimeo.
  • Skilled in Final Cut Pro X (Advanced) and available for video editing and production assistance.
  • Co-Director and Editor for popular YouTube channel RonnyDTV, and improved viewership of channel.

Education

20122014

B.A.| Communication Studies

California State University, Northridge
20092012

A.A.| Liberal Arts and Sciences, General Studies and Humanities

Santa Monica College

Skills

Digital and Social Media Marketing

Photo Editing|Video Editing/SEO|Creative Writing|Photoshop|Social Media Marketing|Audio/Video Production|Final Cut Pro|Microsoft Office/iWork|Graphic Design|Copywriting