Kerstin Jordan

Summary

Ever since working at the Lied Lodge and Conference Center in Nebraska City, Nebraska, I've been interested in the Hospitality field. The business world is exciting and ever-changing, a world I hope to soon be a part of.

Service in general is very important to me. Whether it is customer service, community service or what have you, serving people with a smile is always one of my top priorities.

Education

Education
Jan 2012 - Jan 2016

Bachelor of Science - Hospitality Management

University of Missouri-Columbia
I am majoring in Hospitality Management at the University of Missouri and minoring in Business Administration as well as getting my Human Resources certificate.

Work History

Work History
Jul 2014 - Present

Front Desk Agent

Hampton Inn and Suites

Front desk agents provide many guest services, working in the lobby or reception areas of hotels, motels, resorts and other accommodation facilities. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.

Oct 2013 - May 2014

Residential Academic Programs Administrative Assistant

University of Missouri

I manage the front desk of the Residential Academic Programs (RAP) office, part time. This job involved organizing and maintaining supplies needed for student staff workers and hall coordinators across campus, frequently checking emails for requests for color copies for student staff and hall coordinators, and general maintenance in and around the office space.

Jul 2013 - Oct 2013

Catering Server

The Uppercrust Bakery and Cafe
I executed proper serving and planning techniques for weddings, baby showers, and other events in the Columbia, Missouri area. I ensured clients were absolutely satisfied with dining, and beverages at their hired events.
Apr 2011 - Aug 2012

Hostess and Server Assistant

Lied Lodge and Conference Center

The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess.

Certifications

Certifications
Jan 2014 - Jan 2019

CPR/First Aid

Red Cross
Sep 2013 - Sep 2018

ServSafe

Skills

Skills
7
Point of Sales System
7
Micros
8
Public Speaking
10
Customer Satisfaction
10
Social Networking
8
Hospitality
5
Awareness Raising
8
American Sign Language
8
Strengths Development
8
StrengthsQuest
8
WordPress
8
Restaurant Management
8
Experience Working with Children
8
Social Media
8
Photography
8
Microsoft Office
8
Marketing
8
Social Skills
8
Energetic team player
8
Social Media Marketing
8
Organization
8
Work Ethic
8
Interpersonal Communication Abilities
8
Events Coordination
8
Advertising
8
Positive Personality
8
Customer Service
8
Event Management
8
Facebook
8
Event Planning
8
Time Management