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Kerry Hooker

Seeking a position that will use my varied customer service and sales experiences to further my career.

Profile

  • More than 20 years successful experience in customer service and suport with recognized strengths in growing sales and improving customer satisfaction.
  • Ability to hire, train, motivate and supervise employees.
  • Team player that was awarded  trip to Walt Disney World for "Number One Store in Sales Growth in 2010"
  • Ability to prioritize tasks to ensure accurate and timely completion of all.

Skills

FHA Loan Specialist
Employee Hiring
Cash Reconciliation
Microsoft Outlook
Microsoft Excel
Microsoft Word

Work experience

2015Present

Car Salesman

HUBLER NISSAN
Sell new and used vehicles at highest possible margin while providing excellent customer experience.
20142015

Car Salesman

FLETCHER CHRYSLER
Sell new and used vehicles at highest possible margin while providing excellent customer experience.
20132014

Sales Representative

GEICO CORPORATION
Sales Representative, Licensed to sell auto insurance in Indiana, Ohio and New York Answer incoming calls to Geico and finalize sale of auto insurance accurately and professionally
20132013

Administrative Supervisor

BLUEGREEN CORPORATION
Administrative Supervisor, Supervise 8 Quality Associates Prepare and conduct new hire orientation for all new call center associates Prepare various Excel reports to monitor KPI Answer all customer service calls Update payroll changes for call center associates
20122013

Quality Assurance Specialist

BLUEGREEN CORPORATION
Review and monitor vendor calls to ensure process compliance Intermediary between Bluegreen and various vendors to resolve errors in sales calls, violation of company policies and any other issues that arise.
20112012

Call Center Associate

ECS FEDERAL, INC
Customer Service, FHA resource call center associate that answered questions of both consumers and loan professionals regarding loan guidelines, loan modifications or housing assistance.
20092011

Assistant Manager

MCALISTER'S DELI
Assistant Manager, In charge of hiring, training and scheduling employees Responsible for daily shift management, ordering and inventory, cash reconciliation
20062010

Customer Service Specialist

FEDEX
Customer Service Specialist

Education

19841993

U.S. Naval Reserves

I was a quartermaster in the Navy reserves and left with the rank of Petty Officer 2nd Class. My profession was centered around steering and navigation with a minor focus on weather forecasting.  I also helped maintain the ships navigational charts and publications.  I attended the Navy’s firefighting school in Great Lakes, IL in 1990 and was also certified in CPR and first aid at that time.

19801984

High School Diploma

Lawrence Central High School

I graduated with a B average (3.0) in a program centered on math, science, and foreign language (German)