• Franklin IN
  • 317-412-2579
  • Kerry.Hooker@yahoo.com

Kerry Hooker

Seeking a position that will use my varied customer service and sales experiences to further my career.

Profile

  • More than 20 years successful experience in customer service and suport with recognized strengths in growing sales and improving customer satisfaction.
  • Ability to hire, train, motivate and supervise employees.
  • Team player that was awarded  trip to Walt Disney World for "Number One Store in Sales Growth in 2010"
  • Ability to prioritize tasks to ensure accurate and timely completion of all.

Skills

Skills

FHA Loan Specialist

Employee Hiring

Cash Reconciliation

Microsoft Outlook

Microsoft Excel

Microsoft Word

Work History

Work History

Car Salesman

2015 - Present
HUBLER NISSAN
Sell new and used vehicles at highest possible margin while providing excellent customer experience.

Car Salesman

2014 - 2015
FLETCHER CHRYSLER
Sell new and used vehicles at highest possible margin while providing excellent customer experience.

Sales Representative

2013 - 2014
GEICO CORPORATION
Sales Representative, Licensed to sell auto insurance in Indiana, Ohio and New York Answer incoming calls to Geico and finalize sale of auto insurance accurately and professionally

Administrative Supervisor

2013 - 2013
BLUEGREEN CORPORATION
Administrative Supervisor, Supervise 8 Quality Associates Prepare and conduct new hire orientation for all new call center associates Prepare various Excel reports to monitor KPI Answer all customer service calls Update payroll changes for call center associates

Quality Assurance Specialist

2012 - 2013
BLUEGREEN CORPORATION
Review and monitor vendor calls to ensure process compliance Intermediary between Bluegreen and various vendors to resolve errors in sales calls, violation of company policies and any other issues that arise.

Call Center Associate

2011 - 2012
ECS FEDERAL, INC
Customer Service, FHA resource call center associate that answered questions of both consumers and loan professionals regarding loan guidelines, loan modifications or housing assistance.

Assistant Manager

2009 - 2011
MCALISTER'S DELI
Assistant Manager, In charge of hiring, training and scheduling employees Responsible for daily shift management, ordering and inventory, cash reconciliation

Customer Service Specialist

2006 - 2010
FEDEX
Customer Service Specialist

Education

Education

1984 - 1993
U.S. Naval Reserves

I was a quartermaster in the Navy reserves and left with the rank of Petty Officer 2nd Class. My profession was centered around steering and navigation with a minor focus on weather forecasting.  I also helped maintain the ships navigational charts and publications.  I attended the Navy’s firefighting school in Great Lakes, IL in 1990 and was also certified in CPR and first aid at that time.

High School Diploma

1980 - 1984
Lawrence Central High School

I graduated with a B average (3.0) in a program centered on math, science, and foreign language (German)