Kerri Carter

• Conduct extensive literature reviews and synthesize the notes for reporting and presentation purposes.
• Participate as part of a team to conduct qualitative and quantitative research, including the development of data collection instruments (e.g. interview guides and quantitative surveys).
• Produce reports and presentation slides based on findings.
• Provide recommendations and ideas for the research design, planning, and implementation processes (e.g. using MindJet to create a toolkit plan).
• Deliver project support for coordinating meetings, data collection, and site visits.

• Research, organize, and publish new cycling tours.
• Create, monitor, and maintain the Cycle and Travel website (cycleandtravel.com) and Facebook media.
• Write and publish blogs for the Cycle and Travel website using SEO strategy.
• Research, implement, monitor, and maintain advertising (e.g. Google AdWords, Facebook, etc.)

• Worked with SEO research, online survey creation, and editing proposals & marketing strategies.
• Researched and organized for the development and marketing of sustainable tourism marketing projects and events.
• Wrote and published travel & project-related blogs and other inbound marketing material for the company website and social media.

• Initiated, created, and monitored the Cultural Embrace Ambassador Program to increase awareness of the tourism brand.

• Initiated, coordinated, and implemented charter cruise add-on packages to increase revenue. 
• Increased productivity and sales through creation of an efficient database.
• Coordinated marketing for the tourism brand through direct mail, brochures, donations, trade shows, and more.
• Planned and coordinated all types of events, including corporate functions and weddings.
• Designed new handbooks for operation of ticket booths, office administration, and new employees.
• Crewed the 135-foot tall ship and sightseeing cruise boat, and handled transactions for cruises. 
• Trained new employees.

• Obtained United States Federal Secret Security Clearance.
• Active with the Chief of the Compliance Unit in investigations, research, and government regulations.
• Revised regulations of United States Exchange Visitor programs.
• Wrote lead article in the Department of Homeland Security’s Fraud Digest to introduce the functions of the new Compliance Unit Office.
• Assisted in deciding outcomes on sponsor and student complaints.

• Initiated and created promotional material and new tenant information booklets.
• Initiated, designed and implemented a website to make information easily available to tenants.
• Handled tenant and employee complaints and work orders for service.
• Managed capital improvements and purchase orders.
• Designed and coordinated tenant functions and events.
• Re-structured the office organization system to increase efficiency.

• Created marketing proposals, organized and arranged volunteers and vendors, and coordinated media buys, press releases, and sponsorships for major, well-known city events.
• Coordinated the U.S. Cellular US Open Windsurfing Regatta – prepared announcer’s script, reported media information, worked with judges on scoring, prepared awards banquet, designed official program, and lead registration for competitors.

• Marketed new artists through the radio and Amazon.com.
• Researched clients needing venture capital assistance.
• Organized the CEO’s daily schedule and tasks.

• Delivered daily guest service and collaborated with multiple departments to ensure quality in high volume areas of the Fortune 50 Company.
• Demonstrated problem-solving and decision-making skills, handled multiple tasks, and worked well under pressure.
• Volunteered for the Make-A-Wish Foundation to help make children's dreams come true.
• Achieved a Ducktorate Degree by successfully completing the living, learning, and earning divisions of the Walt Disney World College Program, including courses led by the Disney Institute.

• Assisted the building property manager with yearly budgets and in ensuring tenant satisfaction.
• Initiated and coordinated tenant functions and events.
• Completed accounts payables, receivables, work order billing, semi-monthly payroll, payroll taxes, collections, and company insurance.

• Second-Class Honours, Division I; Cumulative G.P.A.:  7.5
• Dissertation – “Volunteer tourism:  an exploration of the perceptions and experiences of volunteer tourists and the role of authenticity in those experiences.”
• Major Projects – Observation/Interviews of New Zealand Red Cross volunteers and the organization; tourism development and improvement project in the Kingdom of Tonga - ‘Eua Livelihoods Impact Assessment of the Role of Tourism.

• Magna Cum Laude; G.P.A. 3.84
• Member of Beta Gamma Sigma

Masters supervisor