Work History

Work History
Aug 2012 - Jul 2014

Customer Account Representative

Lofton Label, INC

Manage multiple accounts, manage inventory of thousands of items per the customer's contract, customer service, receptionist duties, organize

Apr 2012 - Feb 2013

Customer Service Representative

Express Employment Professionals

Manage multiple accounts, manage inventory of thousands of items per the customer's contract, customer service, receptionist duties, organize

Dec 2011 - Mar 2012

Account Manager

Financial Recovery Services

Outbound collection calls, manage multiple accounts, data entry

May 2011 - Nov 2011

Security Officer

Mystic Lake Casino and Hotel

Secure sensitive areas, guest service

Accomplishment: Two positive guest comments within the first two months of employment

Sep 2009 - May 2011

Surveillance Specialist

Goldsby Gaming Center; Chickasaw Enterprise

Observe, record, and report findings from the point of surveillance, maintain a high level of confidentiality of sensitive material

Aug 2008 - Sep 2009

Pizza Delivery Driver

Papa John's Pizza

Guest service, food preparation, clean, order delivery

Sep 2007 - Sep 2008

Pizza Delivery Driver

Dominos Pizza

Guest service, food preparation, clean, order delivery

Aug 2006 - Aug 2007

Lead Cashier, Lead Delivery Driver

Moe's Southwest Grill

Guest service, food preparation, clean, order delivery

Sep 2004 - Jun 2006

Technical Support Specialist

Convergys Customer Service

Technical support, guest service, troubleshoot, first level customer retention

Aug 2004 - Apr 2005

Telephone Sales Representative

APAC Customer Service

Outbound suggestive sales, guest service

Sep 2003 - Aug 2004

Certified Nurse Assistant

Home Health Care Services

Assist bedbound and homebound clients with their daily needs, socialize clients

Education

Education
2005 - 2011

A.S.

Oklahoma City Community College
Aug 2000 - May 2004

High School Diploma

Norman North High School

Portfolio

Letter of Recommendation

Skills

Skills

Computer proficiency

General office programs, computer programming, website design

Surveillance

Problem Solving

Microsoft Excel

Keyboarding

I type 70 WPM with high accuracy.

Customer Service

Account Management

Multi-Line Phone

Technical Support

Microsoft Word

Areas of Expertise

Customer Service
• Provided superb customer service to external customers and internal customers, including upper management, sales representatives, other departments and my coworkers within my department
• Highly praised, on several occasions, by multiple accounts, including high profile purchasers, for the quality of service provided
• Operated PC-based office computers, including Microsoft Word, Excel, and Outlook
• Utilized Cisco multi-line phones, including transferring, conference calls, and paging on the intercom system
• Efficiently entered customer data with high accuracy
Account Management
• Cultivated strong relationships with customers and their purchasers
• Maintained accurate and up-to-date customer notes and binders, including current contracts, contact information, nuances, and inventory agreements
• Managed over 30 accounts, including 4 high profile, high maintenance accounts
• Taught other Customer Services Representatives how to manage my accounts
Inventory Management
• Updated order processing systems with current min/max agreement levels and contract prices
• Imported customer usage and inventory reports through Crystal Reports to process through Microsoft Excel spreadsheets
• Monitored and maintained inventory levels of 1000’s of items by min/max agreement levels or EAU per the customer’s contract
• Coordinated replenishments of run and deplete inventory items through the customer, per current agreements
• Planned inventory production jobs through software systems
Communications
• Gave clear and concise reports and summaries to satisfy internal and external inquiries
• Kept records in well organized, easily-accessible, and clearly labelled files, databases, and binders
• Used oral and written methods to gain or provide information as appropriate