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Work experience

Aug 2012Jul 2014

Customer Account Representative

Lofton Label, INC

Manage multiple accounts, manage inventory of thousands of items per the customer's contract, customer service, receptionist duties, organize

Apr 2012Feb 2013

Customer Service Representative

Express Employment Professionals

Manage multiple accounts, manage inventory of thousands of items per the customer's contract, customer service, receptionist duties, organize

Dec 2011Mar 2012

Account Manager

Financial Recovery Services

Outbound collection calls, manage multiple accounts, data entry

May 2011Nov 2011

Security Officer

Mystic Lake Casino and Hotel

Secure sensitive areas, guest service

Accomplishment: Two positive guest comments within the first two months of employment

Sep 2009May 2011

Surveillance Specialist

Goldsby Gaming Center; Chickasaw Enterprise

Observe, record, and report findings from the point of surveillance, maintain a high level of confidentiality of sensitive material

Aug 2008Sep 2009

Pizza Delivery Driver

Papa John's Pizza

Guest service, food preparation, clean, order delivery

Sep 2007Sep 2008

Pizza Delivery Driver

Dominos Pizza

Guest service, food preparation, clean, order delivery

Aug 2006Aug 2007

Lead Cashier, Lead Delivery Driver

Moe's Southwest Grill

Guest service, food preparation, clean, order delivery

Sep 2004Jun 2006

Technical Support Specialist

Convergys Customer Service

Technical support, guest service, troubleshoot, first level customer retention

Aug 2004Apr 2005

Telephone Sales Representative

APAC Customer Service

Outbound suggestive sales, guest service

Sep 2003Aug 2004

Certified Nurse Assistant

Home Health Care Services

Assist bedbound and homebound clients with their daily needs, socialize clients

Education

20052011

A.S.

Oklahoma City Community College
Aug 2000May 2004

High School Diploma

Norman North High School

Portfolio

Letter of Recommendation

Skills

Computer proficiency
General office programs, computer programming, website design
Surveillance
Problem Solving
Microsoft Excel
Keyboarding
I type 70 WPM with high accuracy.
Customer Service
Account Management
Multi-Line Phone
Technical Support
Microsoft Word

Areas of Expertise

Customer Service
• Provided superb customer service to external customers and internal customers, including upper management, sales representatives, other departments and my coworkers within my department
• Highly praised, on several occasions, by multiple accounts, including high profile purchasers, for the quality of service provided
• Operated PC-based office computers, including Microsoft Word, Excel, and Outlook
• Utilized Cisco multi-line phones, including transferring, conference calls, and paging on the intercom system
• Efficiently entered customer data with high accuracy
Account Management
• Cultivated strong relationships with customers and their purchasers
• Maintained accurate and up-to-date customer notes and binders, including current contracts, contact information, nuances, and inventory agreements
• Managed over 30 accounts, including 4 high profile, high maintenance accounts
• Taught other Customer Services Representatives how to manage my accounts
Inventory Management
• Updated order processing systems with current min/max agreement levels and contract prices
• Imported customer usage and inventory reports through Crystal Reports to process through Microsoft Excel spreadsheets
• Monitored and maintained inventory levels of 1000’s of items by min/max agreement levels or EAU per the customer’s contract
• Coordinated replenishments of run and deplete inventory items through the customer, per current agreements
• Planned inventory production jobs through software systems
Communications
• Gave clear and concise reports and summaries to satisfy internal and external inquiries
• Kept records in well organized, easily-accessible, and clearly labelled files, databases, and binders
• Used oral and written methods to gain or provide information as appropriate