Assistant Store Manager
Promoted to manager position to recruit, train and supervise 250 + associates in retail and food service departments. Foster a safe environment where customers enjoy a high level of service and associates are motivated to deliver top performance. Part of strong management team that focuses on front end operations to ensure friendly and efficient transactions at checkout. Selected Contributions:
lSelected as the “Assistant Manager of the Month” for the month of February 2009.
lHas the lowest associate turnover in the district due to the success of associate training and morale building programs such as the “Grass Roots” and associates recognition through their achievements.
lElevated store’s guest-satisfaction index from 76% to 92% within one year; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
lConduct and train supervisors and department managers through SWAS (store within a store) program. Charged in turning two departments from underperforming to significant growth and profits.
lTrain four department managers the Inventory Management System, which contributed in the increase turnover of products starting from the backroom to the customers’ cart. Reduce excess inventory in a single department by $200,000.