Reported directly to the CEO and managed 18 direct reports. Directed the profitable and efficient operation of the Service Department with annual revenues of $5.3 million. Managed P & L and budgeting; revenue growth through new account sales and retention of existing customers; employee selection, development, training, retention, and motivation; compliance with contracts and company policies and procedures; inventory and merchandise management; fleet vehicle maintenance; and maintaining union relationship and compliance with union bargaining agreements.
v Created frontline manager's bonus and incentive program to help drive growth and profitability within the department.
v Developed metrics program for monitoring service team performance and establishing quotas, which assisted in the development of targeted training program to assist and develop sales staff in achieving and exceeding established quotas.
v Through effective change management, new systems and processes were implemented which reduced delivery costs by 20% and increased sales revenues by over 22%.
v Significantly improved employee morale through implementation of effective team building strategies to create a cohesive team unit from what had been a very segmented and dysfunctional department.
v Reduced monthly purchases 37% by initiating and spearheading an inventory cost management system in collaboration with the stockroom and production managers.