Kenneth Vertolli

Kenneth Vertolli

Summary

PROFESSIONAL SALES & SERVICE DIRECTOR / MANAGER Highly qualified award winning professional manager offering more than 16 years of proven business success. Results oriented effective leader with talent for proactively identifying and resolving problems. Exceptional coach and mentor combining business acumen with innate leadership abilities to recruit, build, and retain top performing teams. Track record of increasing sales and growing bottom line while developing and implementing operational improvements to expand productivity and reduce costs resulting in double digit revenue growth and record profits.

Work History

Work History

Service Director

U.S. Uniform

Reported directly to the CEO and managed 18 direct reports. Directed the profitable and efficient operation of the Service Department with annual revenues of $5.3 million. Managed P & L and budgeting; revenue growth through new account sales and retention of existing customers; employee selection, development, training, retention, and motivation; compliance with contracts and company policies and procedures; inventory and merchandise management; fleet vehicle maintenance; and maintaining union relationship and compliance with union bargaining agreements.

v      Created frontline manager's bonus and incentive program to help drive growth and profitability within the department.

v      Developed metrics program for monitoring service team performance and establishing quotas, which assisted in the development of targeted training program to assist and develop sales staff in achieving and exceeding established quotas.

v      Through effective change management, new systems and processes were implemented which reduced delivery costs by 20% and increased sales revenues by over 22%.

v      Significantly improved employee morale through implementation of effective team building strategies to create a cohesive team unit from what had been a very segmented and dysfunctional department.

v      Reduced monthly purchases 37% by initiating and spearheading an inventory cost management system in collaboration with the stockroom and production managers.

Jan 2009 - Present

District Manager

Linens of the Week

Managed a district producing $2.0 million in annual revenues with nine direct reports. Effectively established and maintained strong client relationships resulting in increased client retention and renewed service contracts. Worked with AR department and clients to reduce delinquent receivables from 38% to 7% for the district. Took oversight of delivery fleet working with maintenance, repair and lease vendors to improve condition and functionality of company fleet while reducing downtime and bringing fleet expenditures within budget goals. Developed and supervised Route Service Employees increasing customer service standards and expectations.

vAided operations in achieving profit goals by reducing costs, improving customer retention, reducing delinquent accounts receivables, and effective team management.

vEffectively managed route service personnel to increase revenues through better customer relation and communication to better meet the product and service needs of the clients.

vAssisted and developed service management team which includes 3 district mangers and 3 route supervisors.

vThrough effective leadership, transformed the service department team into a professional, “customer service” oriented team, greatly improving morale and employee relations.

Feb 2008 - Nov 2008

Director of Delivery Operations

Greener Cleaner, Inc. d.b.a. Tweeds Dry Cleaning

 (Tom Stemberg and Todd Krasnow, the creators of Staples, the office superstore founded Zoots in 1998. Zoots was the largest dry cleaner on the East Coast.) In February of 2008, Zoots Senior V.P. and two other local Zoots managers formed Greener Cleaner, Inc. and purchased the New Jersey and Pennsylvania based Zoots operations. As Director of Delivery Operations for Zoots my role was to oversee and manage the delivery sales and service operations of the Philadelphia network producing over $2 million in annual revenues. Hold P&L responsibilities for the network delivery sales and service operations reporting directly to the Senior Vice President. As Director of Delivery Operations for Greener Cleaner, Inc. - Tweeds Dry Cleaning my role is similar in responsibility as it was under Zoots although I have some increased responsibilities reporting to both the V.P. of Sales and Marketing and the President and CEO of the Company.

v      Established a training program for all direct reports in the sales and service department.

v      Successfully oversaw acquisition and integration of dominant competitor in service territory.

v      Substantially improved employee morale and effectively increased employee productivity.

v      Monitor direct reports performance metrics weekly and perform targeted strategic training to increase and exceed performance quotas.

v      Performed complete logistical reroute of all PA area routes, resulting in improved customer service and retention, increased route sales, and a 30% reduction in fuel costs.

v      Achieved 18.58% YTD growth in revenues.

v      Reorganized department and implemented cost containment strategies resulting in YTD EBITDA 1250% over plan.

Feb 2007 - Feb 2008

Director of Delivery Operations

http://www.zoots.com/

 (Tom Stemberg and Todd Krasnow, the creators of Staples, the office superstore founded Zoots in 1998. Zoots was the largest dry cleaner on the East Coast.) In February of 2008, Zoots Senior V.P. and two other local Zoots managers formed Greener Cleaner, Inc. and purchased the New Jersey and Pennsylvania based Zoots operations. As Director of Delivery Operations for Zoots my role was to oversee and manage the delivery sales and service operations of the Philadelphia network producing over $2 million in annual revenues. Hold P&L responsibilities for the network delivery sales and service operations reporting directly to the Senior Vice President. As Director of Delivery Operations for Greener Cleaner, Inc. - Tweeds Dry Cleaning my role is similar in responsibility as it was under Zoots although I have some increased responsibilities reporting to both the V.P. of Sales and Marketing and the President and CEO of the Company.

v      Established a training program for all direct reports in the sales and service department.

v      Successfully oversaw acquisition and integration of dominant competitor in service territory.

v      Substantially improved employee morale and effectively increased employee productivity.

v      Monitor direct reports performance metrics weekly and perform targeted strategic training to increase and exceed performance quotas.

v      Performed complete logistical reroute of all PA area routes, resulting in improved customer service and retention, increased route sales, and a 30% reduction in fuel costs.

v      Achieved 18.58% YTD growth in revenues.

v      Reorganized department and implemented cost containment strategies resulting in YTD EBITDA 1250% over plan.

May 2004 - Aug 2006

Branch Manager

http://www.missionlinen.com

(Mission Linen Supply is one of largest privately held companies in the textile rental industry) As a Branch Manager, held responsibility for the profitability and efficient operation of the branch with 27 direct reports and annual revenues of $6.5 million. Led the development and motivation of the staff to attain proper standards of performance. Performed customer account retention, contract management, achieved growth quotas, and supervised a range of customer service and operational management metrics.

v      Developed ongoing strategic training for all route sales and service representatives, sales team members, and frontline management staff.

v      Led strategic contract management plan resulting in a 34% increase of accounts with a current contract status.

v      Achieved record profits, 90% over plan, through implementation of cost containment strategies, inventory controls, and new sales strategies.

v      Awarded Mission Linen Supplies most coveted award, "Plant of the Year" for two consecutive years and awarded Presidents Circle Award for 2005.

Education

Education
Nov 2005 - Sep 2007

Bachelor of Science

http://www.phoenix.edu

Bachelor of Science, Business Administration, Graduated with Honors (4.0 GPA)

1996 - 2001

Associate in Science

http://www.chabotcollege.edu

Associate of Science, Computer Science, Graduated with Highest Honors (3.88 G.P.A.)

Skills

Skills

Strengths and Competencies

  Key Strengths and Competencies Team Leadership & Collaboration Strategic & Tactical Planning Staff Training & Development Profitability Improvement Problem Resolution Change Management Contract Management P&L Management Cost Control Systems Key Account Management Operations Management Business Development Service Fleet Management