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IT Executive Qualifications

Accomplished and proven executive with over 17 years of experience providing IT operations and infrastructure leadership—directing strategic planning, systems architecture and design.Offers outstanding problem solving, project management, and communication skills as well as a successful track record of developing and implementing technology solutions that meet the needs of dynamic business environments—meeting and exceeding infrastructure, support, and capacity requirements.A hands-on leader who excels at building, developing, and leading high-performing technology teams; transforming underperforming IT departments; and aligning technology initiatives with business goals.Additional areas of expertise include:

Systems Design, Implementation & Integration · Budget Management · Cost/Expense Control · Technology Deployment

IT Management · Contract Negotiations · Training/Development · Process Improvement · Regulatory Compliance

P&L Responsibility · Best Practices · Resource Management · Business Process Development · Research/Development

Key Contributions

¾;Successfully replaced a company’s IT infrastructure (national voice and data network) with high-speed lines and a VoIP solution as well as rewired and standardized store network infrastructures over a span of six months—resulting in annual cost reductions of $360,000 with a seven-month return on investment (ROI).

¾;Cut annual operating expenses by 10% ($120,000) and capital spending by 50% ($1 million) while improving department morale and overall IT service levels by spearheading the introduction of numerous technologies, policies/procedures, and strategies. Turned around a troubled department to achieve key objectives.

¾;Redesigned a company’s POS application (used throughout the US) eliminating numerous security and usability issues while adding an improved interface—the new application is projected to save over $150,000 annually.

¾;Built and grew an IT department from 2 to 26 personnel as well as maintained annual spend at less than 0.9% of sales (compared to an industry standard of 2.8%).

¾;Cut annual costs by $500,000 and improved overall service by migrating a company’s websites to a new service provider and bringing web development functions in-house.

¾;Designed and implemented a product distribution model for over 100 distinct SKUs across more than 700 retail locations—automating product distribution and replenishment based on sales trends, mall location, and other factors.

Work experience

Feb 2006Present

Senior Vice President of IT, Chief Information Officer

Directed the overall IT operations and infrastructure for the nation’s largest hardwood floor retailer with over 165 US locations and $500M in annual revenue.Oversaw IT budgeting, software development, service/support, and regulatory compliance (SOX) within an environment of rapid growth—ensuring systems capacity and support for a company that grew 30-40 locations per year.Served as the keynote speaker on VoIP technology at the iCore CXO summit in 2007.

¾;Saved over $300,000 annually after implementing a new in-store printing solution.

¾;Significantly improved service levels and reduced annual costs by $211,000 (with a seven-month ROI) after relocating the offsite data center to an onsite location with zero user impact.Led the design, testing, and implementation of a full disaster recovery solution.

¾;Led the department through an Initial Public Offering (IPO) and obtained Sarbanes-Oxley (SOX) regulatory compliance, passing its audit in the first year; established a highly effective IT control environment.

¾;Contributed to growing eCommerce sales from $5 million to $40 million annually through the successful launch and management of the company’s award-winning website.


Vice President of MIS, Chief Information Officer

Provided overall IT leadership for a national specialty food retailer ($180M in annual sales) with over 700 retail locations during each holiday season as well as expansive business channels in retail malls, Internet, catalog, and grocery stores.Provided support to and improved a custom POS system; deployed the system to 700 retail locations annually. Reduced operating costs/expenses and improving service levels.While Director of Client Services, oversaw all PC-based systems, networking, security, and software development; designed the retail data warehouse along with required data feeds.

¾;Significantly reduced annual licensing ($50,000) and overall maintenance costs by standardizing the use of Microsoft Active Directory and eliminating Novell Netware usage.

¾;Decreased telecommunications costs by $40,000 annually by effectively renegotiating service provider contracts as well as added fault tolerance to phone and data lines.

¾;Spearheaded the search for a new ERP application and identified over 45 distinct business process improvements.

¾;Ensured compliance with PCI data security standards by leading a related implementation project.


Director of Information Technology

Busch's Incorporated

Led the IT functions for this up-scale, privately owned supermarket chain in Southeastern Michigan with 12 locations and 2 corporate offices that produced $120M in annual sales.Managed computer hardware, software, networking, telecommunications, budgeting, and IT strategy.Aligned the company’s IT organization and capacity to meet the needs of organizational expansion; reported directly to the company President and Chief Executive Officer. While Systems Analyst, performed design, development, and support functions for retail applications including version 1.0 of the company’s custom cash register system.

¾;Was the lead developer for one of the first Windows-based POS applications in the US (still used to this day); completed the project on time (five months) and under budget.Led the design and development of an in-store accounting system that supported the POS system and provided real-time access to sales information.

¾;Project managed the successful on time and (significantly) under budget implementation of a new ERP system.

¾;Designed the corporate data warehouse using industry standard star schemas and data warehouse design methodologies—created a user-friendly and customizable interface.

¾;Authored all IT-related policies/procedures, including data security, software licensing, email, and Internet usage.

Career Portfolio


Bachelors of Science

Kennedy-Western University