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Summary

I am a self motivated and enthusiastic individual who is resourceful and optimistic in challenging circumstances. I have the ability to maintain a high standard of performance, whilst remaining confident and professional under pressure. I am a friendly individual who is able to work both as part of a team or independently. I am seeking a challenging position that will allow me to use my skills and expand upon them. 

Education

20152017

BTEC Extended Diploma in IT

Derwentside College

Merit/Merit/Distinction achieved overall

Work experience

Sep 2017Present

Crew Member

McDonalds

Part of a team working collaboratively to deliver excellent customer service

Responsibilities

  • Working efficiently to serve and store customer's orders in a timely manner
  • Taking orders with considerations to each customers needs
  • Using formal greetings, departures and gestures to welcome, serve and guide customers
  • Maintaining healthy workplace practice in accordance to food hygiene and health and safety standards
  • Working with computer systems to communicate, deliver and store orders e.g. headsets, user interfaces
  • Prepare dozens of unique beverages and desserts to a high standard
  • Operate industrial deep fryers to cook various types of frozen foods
  • Cleaning, stocktaking and other various duties
Feb 2014Jul 2014

Voluntary Retail Assistant

Saint Vincent De Paul's

Voluntary retail assistant in a busy inner-city charity store

Responsibilities

  • Cash handling and till operating.
  • Arranging visual displays and stock rotation
  • Maintaining a high level of general house-keeping
  • Sorting and receiving of donated items
  • Providing excellent customer service
Feb 2013Jan 2015

Cleaner/Gardener

Citylink Guest House

Part time cleaner/gardener for a family-run, inner city guest house catering for international students

Responsibilities 

  • General house-keeping duties
  • Maintaining communal garden area
  • Cleaning and maintaining pool area
  • General porter duties
  • Other maintenance and customer service duties as and when required
Mar 2012Sep 2013

Production

Sleepeezee Bedding

Responsibilities

  • Assisting in stocktaking, measuring and calculating amounts of material needed for the building process
  • Extensive product knowledge of all the various materials used in the building process
  • Following relevant health and safety procedures
  • Meeting and exceeding daily targets
  • Following strict quality control procedures
  • Transporting completed products to dispatch area
  • General house-keeping duties

References

Sue Hubery

(Lecturer)

[email protected]

Phone: 01207 585 900

Address: Derwentside College, Front Street, Consett DH8 5EE

Ian Stephenson

(Lecturer)

[email protected]

Phone: 01207 585 900

Address: Derwentside College, Front Street, Consett DH8 5EE