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Work experience

Systems Analyst

Systems Analyst company Austin, TX Responsibilities Support for existing production systems and work with IT organization and business units to provide recommendations on prioritization of support and enhancements taking into account available resources and release plans. Responsibility for the development of technology solutions(functional and technical specification development) definition, UAT, change control, implementation, training, and working closely with development Accomplishments Trained all associates in the required software packages Skills Used Analysis, Training

Systems Specialist

Systems Specialist DEF company Austin, TX Responsibilities Top level support of all servers, workstations, operating systems, peripherals, and LAN\ WAN connectivity utilized by OSP. Responding to system failures of critical systems involving Public Safety issues and time critical issues. Determining impact and ensuring timely implementation of upgrades, and system patches. Provided training to other technicians. Developed training materials. Perform hardware, systems and communication software upgrades to support new applications, in a mixed environment. Purchases new technology on existing contracts or solicits through a proposal based purchase. Monitors systems and networks for adequate performance in a statewide environment. Performed business analysis and recommended new technology. Created implementation plans for new deployments working with multiple vendors and multiple OSP divisions. Considered technical lead of large or unusual projects. Worked closely with vendors. Accomplishments recommended and implemented new technology Skills Used Training, giving feedback, presentation, negotiation, analyzing customer requirements



University of Texas


safety issues