Officer; Financial Center Operations Manager
Bank of America
Financial center operations managers (FCOMs) play a critical leadership role in the financial center and
are required to exercise discretion and independent judgment, as necessary. They are accountable for
the operations of the financial center with oversight of functions that service the teller line, day-to-day
policy and procedure adherence, and improvement of financial center performance. FCOMs also
assume leadership responsibility for the financial center in the financial center manager’s (FCM) absence
and ensure that the FCM’s directives are implemented.