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I believe one of the key personal qualities an individual can offer to as Business Development Professional is drive and enthusiasm. as Business Development Professional traits to me need to withstand rejections be customer focused, career driven, passion for sales, ability to delight customers through relationship building above all abilityto listen, put myself in customer situation and come up with appropriate solution and I am able to stay motivated even when dealing with very difficult customers.

My continuous employment in the business development and account management over 6 years and my application to bettering myself through self initiated training demonstrated my willingness to “go the extra mile”.

Following over 6 years in mixture of retail, business to business and call centre type of business development and account management environment (experience in both dealing with customer face to face as well as over the phone) I find myself ready to take on new challenge and am highly motivated to undertake any challenge ahead of me.

Work experience

Oct 2012Present

Channel Account Manager

SMS eTechnologies


  • Manages and grows new customer relationships and revenue associated with the company IT security software and networking products.
  • Prospects and develops new potential Channel Partners via telephone by qualifying and tracking leads, researching and identifying key contacts, placing calls to establish business relationships,
  • Qualifying new accounts and making sales of strategic vendor products.
  • Establish, develop and maintain strong professional sales relationships with current and future Channel Partners.
  • Create and analyse sales reports, identify issues contributing to success or shortcomings and take any corrective action.
  • Support and leverage other channel efforts, field marketing, product launches and product promotions as well as certifications and specializations.
  • Keep current with our product release information including sales materials, product roadmap, features, applications, competition and disseminate to partners as appropriate.
  • Recruit new channel partners and channel partner sales and process training and continued achievement of Channel Partner sales growth.
  • Perform business metrics reviews and analysis of each Channel Partner’s performance.
  • Takes initiative in getting necessary training and certification on vendor products.
  • Monitors client satisfaction and elevates issues of dissatisfaction for quick resolution.
  • Sets own priorities and schedules to meet established goals; meets commitments consistently.
  • Other duties as assigned by Management.
Jan 2011Oct 2012

Solar Solution Consultant



  • Drives Revenue through recognition and realization of opportunity with existing accounts by up selling and cross selling other energy product.
  • Meets and exceeds weekly target by executing an account growth strategy.
  • Identify all customer suitability for solar PV (solar panel) product and guide customer through out the process of purchasing product through to final installation of solar PV. Furthermore to ensure quotes generated are accurately inserted into billing system
  • Work with customers and to leverage solar PV product and services to enhance customer’s business and grow customer portfolio opportunities.
  • Manages relationships with customer as the primary point-of-contact for day-to-day issues, including ongoing communications, and coordination of installation project, billing and other activities to ensure continued customer satisfaction.
  • Regularly review customer experience and provide these feedbacks to assist the company in modify process where necessary to satisfy customer expectation.
  • Other responsibilities as assigned.


  • Target for sale was two sales per day have managed from one to two sales per week to average 2 - 5 sales per day.
  • Required to generate minimum 4 quote per day I was able manage to acquire an average of 6 quote per day
  • Conversion rate need to be 10% - quote to sale ratio. My conversion rate was 22% - 30%
  • Best sales per day was 5 sales, best week was 15 sales per week.


Relationship Skills
Relationship Skills In a recent customer feedback survey at TRUenergy my customers praised my outgoing and friendly disposition, and especially my willingness to spend that extra bit of time with them getting to understand their needs. Over the years of sale I have developed a loyal customer base who now constitute over 50% of my (repeat) business in all industry I been working in.   Motivation I am keen to learn new ideas and skills; often I go to book shop to read book on business development to better myself and motivation book to keep me going. Another key to better my skills is to have good conversation with experience people and learn from them in all aspect of life and business.   In my job in business development professional I establish goals for myself, setting higher standard to better myself resulting in me having one of highest tribute from customers hence, resulting in generating more business for the company over 6 years.   Language Skills Can speak and write fluent Chinese – Mandarin   Computer Skills ·    Knowing office package: Microsoft Words, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook Express ·    Other software: Lotus Notes and SAP Other Relevant Skill Account Management and Business Development Skill ·        Ability in managing multiple projects and priorities with attention to quality, detail and results ·        Contribute positively to the team environment ·        Produce high impact proposals, reports and communications ·        Maintain a high level "cutting edge" knowledge and awareness of the key business drivers for clients ·        Sales experience and exposure to digital marketing including SEO, PPC and some SEM and Social Media (Facebook, Twitter & LinkedIn) ·        Demonstrate flexibility and agility to manage accounts at different stages of maturity ·        Employ a systematic approach to analysing territory and account potential to prioritise and focus Sales activity ·        Flexibility to work in an evolving dynamic and fast-paced work environment ·        An ability to be a good team player ·        A strong customer service ethic and drive towards the achievement of optimal customer experience outcomes.