Download PDF


Employ expertise gained in diverse surroundings, including Fortune 500 and small companies, to obtain a supportive and leadership role that promotes the mission, core values and vision of an organization.

Professional Associations

Member 2009

IABC / IABCDC - International Association of Business Communicators

WNG - Washington Network Group


Diverse communicator possessing expert speaking and writing skills consistently demonstrated under deadline in broadcast media.  Tested and proven organizational and analytical abilities used to simultaneously manage multiple assignments in market research.  Dynamic effective interpersonal style promotes collaboration, motivation and relationship building among colleagues and with clients.

Work experience

Apr 2007Apr 2009

Sr. Consultant, CRMC / Customer Service

Arbitron Inc

Marketing Consultant – Client Training & Support

Support of Arbitron and Scarborough data products was primary mission.  Effective listening, evaluation and analytical skills used for problem-solving, qualitative and quantitative market consultation and software training.  Role provided help to newspaper and broadcast account reps, advertising buyers, media research firms and radio consultants, programmers and executives.  Positive feedback received from client surveys and management.

 * Responding to inquiries regarding published market research data interpretation, analysis and validation. * Consulting to qualify ratings data (qualitative and quantitative).  Assisted with presentation research and preparation providing input when requested.    * Expert product knowledge with software training ability in 18 applications.  Most training using WebEx. * Executed in a help center setting.  24/7 support rotating schedule.   * Monitor incidents elevated to level 2 with responsibility for direct client follow-up.   * Collaborating with team to accurately troubleshoot and resolve issues.  Performing software and data installations. * Account maintenance, working with internal sales to resolve client incidents.  * Assisting Marketing Communications with data verification and Product Development with software parity comparison and UAT.


Office Technology
Office Technology: WebEx, Salesforce, Avaya, BIA
Software - Knowledge
Arbitron Applications: PPM Analysis Tool & Weeklies, Maximiser, Media Professional, Analyzer, Arbitrends, PD Advantage, PDA Web, Tapscan, Tapscan Web, Qualitap, Custom Coverage, Smart Plus, Print Plus, Smart Reports, Integrated Radio Systems and Tapscan Sales Management. Scarborough Applications: Prime Next  


Bachelor of Arts

Shippensburg University of Pennsylvania



CRMC / Certified Radio Marketing Consultant

Radio Advertising Bureau

PPM / Portable People Meter

Arbitron Inc