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To provide the highest quality healthcare experience.  To create a pleasant and welcoming environment, where patient matters are handled with care and professionalism.  To provide accurate and professional administrative services and to protect the interest and privacy of the patients,doctors and facility.

Work experience

Jul 2013January 2017

Insurance Billing and Procedure Authorizations

Center for Spine, Joint and Neuromuscular Rehabilitation

Obtained all prior authorizations for surgical procedures.

Maintained coverage limits, medical necessity  for all insurances accepted.

Worked with providers and IT to streamline procedure ordering workflow.

Cooradiated patient information and approvals between office and surgery centers

Imaging and medication authorization

Insurance Verification 

Correct and resubmit claims for payment

Patient estimates

Contacting patients about balances and expected payments

Helping patients understand their insurance benefits

Payment plans


Apr 2010Jul 2013

Receptionist / Billing and Coding - Surgical Services

Coosa Valley Medical Center

Schedule appointments for three Surgeons

Verify insurance coverage

Obtaining Referrals

Collect co-pays, balances and collection debt

Billing and Coding

Entering commercial insurance payments

Daily bank deposits

Scheduling inpatient and outpatient surgeries and pre-admissions

Obtain Pre-certification and Authorization 

Maintain accurate patient information

Sep 2009Sep 2010


Dr. Tom West

Schedule appointments for Doctor and three hygienists

Answer phone Verify insurance coverage Collect co-pays, balances and collection debts

Appointment reminders

Record Requests

Patient referrals

Reconciling account balances

Maintain accurate patient information

    Jun 2004Sep 2009


    Talladega OB/GYN

    Schedule appointments for four doctors Sonogram, Bone Mineral Density, and Laboratory appointments

    Answer multi-line phone system

    Verify Insurance eligibility and coverage

    Collect co-pays, balances and collection debts

    Schedule surgeries and preadmissions with hospital

    Patient relations

    Maintain accurate patient information

    Manage front office in satellite location


      Microsoft Excel
      Microsoft works
      EClinical Works


      • Outgoing and impressive personality
      • Excellent telephone and communication skills
      • Ability to perform under high patient flow
      • Exceptional skills to empathize with the patients
      • Ability to create an atmosphere of peace communication
      • Correct and resubmit claims
      • Debt collections
      • Excellent organizational skills
      • Excellent at multitasking 


      Central Alabama Comminty College