• La Mirada, CA
Ken Favrow II

Ken Favrow II

Systems Engineer

Summary

15 years of experience in IT with a knack for implementing scalable, reliable systems. Known for the ability to communicate effectively and optimize results through well-coordinated efforts. Strong experience in Windows Administration and the technical support skills that are tethered to that role. Consistently achieving a quadruple return on investment when comparing personal wage to services from industry vendors by providing solutions in house.

Work History

Work History

Senior Helpdesk Coordinator

Jun 2010 - Present
Storm Industries
Senior Helpdesk Coordinator Boosted customer service productivity with a new ERP Front End(SalesPad. GP) implemented from the ground up. Scripted customization, procedural improvements and process integration. Delivered reliable customer value with a 98% on time delivery rate in second tier Helpdesk support. Improved business processes by championing implementation of several Sharepoint-powered systems. Reduced expenses, often by 75%, by personally completing customizations in house. Eased department workload by writing and implementing scripted solutions and automation.

Lead Technician

Aug 2006 - Jan 2010
SPN Networks, Incorporated
Lead Technician Increased security with Blackberry Enterprise Server at a high profile international design company. Generated new business solutions by deploying domain servers to several SMB clients. Assisted in the scope, design, testing and implementation of key systems to SMB clients. Supported dozens of client's Windows and Mac networks and server infrastructures. II Mobile Phone: 562-355-6755 Email: kenfavrow@gmail.com PAST WORK EXPERIENCE

Lead Technician

Aug 2006 - Jan 2010
SPN Networks, Incorporated
Lead Technician Generated a 25% revenue increase by recovering lost sales accredited to Microsoft CRM. Increased security with Blackberry Enterprise Server at a high profile international design company. Assisted in the scope, design, testing and implementation of key systems. Supported dozens of client's Windows and Mac networks and server infrastructures. Reduced administrative workload by 30% by implementing workflow automation and accounting software improvements. II Mobile Phone: 562-355-6755 Email: kenfavrow@gmail.com PAST WORK EXPERIENCE

Support Technician

Aug 2005 - Aug 2006
Virtual Technology Solutions
Support Technician Implemented a complex wireless network which successfully resolved coverage gaps. Provided office management software applications support and I.T. solutions consultation. Performed regular desktop and server maintenance tasks. Wireless touch screen terminal support for extensive warehousing computer system.

Support Technician

Aug 2005 - Aug 2006
Virtual Technology Solutions
Support Technician Implemented a complex wireless network which successfully resolved coverage gaps. Provided office management software applications support and IT solutions consultation. Performed regular desktop and server maintenance tasks. Wireless touch screen terminal support for extensive warehousing computer system.

Owner/consultant

Dec 2003 - Aug 2005
Renaissance Innovations I.T.
Owner/Consultant Provided network consultation and solutions implementation for small business networks. Deployed servers, VPN solutions, office applications and phone systems. Provided on-call support for such systems and other computer related problems as needed by the client.

Owner/consultant

Dec 2003 - Aug 2005
Renaissance Innovations IT
Owner/Consultant Provided network consultation and solutions implementation for small business networks. Deployed servers, VPN solutions, office applications and phone systems. Provided on-call support with 99% on time delivery.

Computer Tech

Nov 2001 - Dec 2003
SPN Networks, Incorporated
Computer Tech Ease, IT Specialist Phone, desktop and LAN support. Some experience with server systems and WAN interconnectivity. Implemented and supported a large scale wide area network consisting of 7 site VPN and clustered Windows MSSQL server for new office management application spanning the metropolitan area for the Greater Long Beach YMCAs. Primary tasks involved engineering, implementing and maintaining this system. TRAINING BACKGROUND

Computer Tech

Nov 2001 - Dec 2003
Ease
Computer Tech IT Specialist Phone, desktop and LAN support. Some experience with server systems and WAN interconnectivity. Implemented and supported a large scale wide area network consisting of 7 site VPN and clustered Windows MSSQL server for new office management application spanning the metropolitan area for the Greater Long Beach YMCAs..

Skills

Skills