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Summary

15 years of experience in IT with a knack for implementing scalable, reliable systems. Known for the ability to communicate effectively and optimize results through well-coordinated efforts. Strong experience in Windows Administration and the technical support skills that are tethered to that role. Consistently achieving a quadruple return on investment when comparing personal wage to services from industry vendors by providing solutions in house.

Work experience

Jun 2010Present

Senior Helpdesk Coordinator

Storm Industries
Senior Helpdesk Coordinator Boosted customer service productivity with a new ERP Front End(SalesPad. GP) implemented from the ground up. Scripted customization, procedural improvements and process integration. Delivered reliable customer value with a 98% on time delivery rate in second tier Helpdesk support. Improved business processes by championing implementation of several Sharepoint-powered systems. Reduced expenses, often by 75%, by personally completing customizations in house. Eased department workload by writing and implementing scripted solutions and automation.
Aug 2006Jan 2010

Lead Technician

SPN Networks, Incorporated
Lead Technician Increased security with Blackberry Enterprise Server at a high profile international design company. Generated new business solutions by deploying domain servers to several SMB clients. Assisted in the scope, design, testing and implementation of key systems to SMB clients. Supported dozens of client's Windows and Mac networks and server infrastructures. II Mobile Phone: 562-355-6755 Email: [email protected] PAST WORK EXPERIENCE
Aug 2006Jan 2010

Lead Technician

SPN Networks, Incorporated
Lead Technician Generated a 25% revenue increase by recovering lost sales accredited to Microsoft CRM. Increased security with Blackberry Enterprise Server at a high profile international design company. Assisted in the scope, design, testing and implementation of key systems. Supported dozens of client's Windows and Mac networks and server infrastructures. Reduced administrative workload by 30% by implementing workflow automation and accounting software improvements. II Mobile Phone: 562-355-6755 Email: [email protected] PAST WORK EXPERIENCE
Aug 2005Aug 2006

Support Technician

Virtual Technology Solutions
Support Technician Implemented a complex wireless network which successfully resolved coverage gaps. Provided office management software applications support and I.T. solutions consultation. Performed regular desktop and server maintenance tasks. Wireless touch screen terminal support for extensive warehousing computer system.
Aug 2005Aug 2006

Support Technician

Virtual Technology Solutions
Support Technician Implemented a complex wireless network which successfully resolved coverage gaps. Provided office management software applications support and IT solutions consultation. Performed regular desktop and server maintenance tasks. Wireless touch screen terminal support for extensive warehousing computer system.
Dec 2003Aug 2005

Owner/consultant

Renaissance Innovations I.T.
Owner/Consultant Provided network consultation and solutions implementation for small business networks. Deployed servers, VPN solutions, office applications and phone systems. Provided on-call support for such systems and other computer related problems as needed by the client.
Dec 2003Aug 2005

Owner/consultant

Renaissance Innovations IT
Owner/Consultant Provided network consultation and solutions implementation for small business networks. Deployed servers, VPN solutions, office applications and phone systems. Provided on-call support with 99% on time delivery.
Nov 2001Dec 2003

Computer Tech

SPN Networks, Incorporated
Computer Tech Ease, IT Specialist Phone, desktop and LAN support. Some experience with server systems and WAN interconnectivity. Implemented and supported a large scale wide area network consisting of 7 site VPN and clustered Windows MSSQL server for new office management application spanning the metropolitan area for the Greater Long Beach YMCAs. Primary tasks involved engineering, implementing and maintaining this system. TRAINING BACKGROUND
Nov 2001Dec 2003

Computer Tech

Ease
Computer Tech IT Specialist Phone, desktop and LAN support. Some experience with server systems and WAN interconnectivity. Implemented and supported a large scale wide area network consisting of 7 site VPN and clustered Windows MSSQL server for new office management application spanning the metropolitan area for the Greater Long Beach YMCAs..

Skills