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Work experience

Jun 2012Present

Senior Technology Specialist

TELUS
ITSM Specialist
Jun 2012Present

Senior Consultant & Director

Autologica Consulting Ltd.
IT process automation specializing in the BMC sphere of IT Service Management
Apr 2011Apr 2012

ITSM Consultant

Emtec Inc.
BMC Remedy ITSM 7.x architect
Jun 2010Apr 2011

Consultant

Open Text
Microsoft Exchange architecture Remedy ITSM development
Nov 2007Sep 2010

Sr Consultant

Burntsand
ITSM Consultant Messaging Architect

Education

19992001

Royal Roads University
19901992

B.Sc.

Simon Fraser University
Bachelor of Science (Genetics)
19881990

Malaspina University-College

Certifications

ITIL Foundations

(MCDBA) Microsoft Certified Database Administrator

(MCSE) Microsoft Certified Systems Administrator

Skills

Database Design
ITIL Process Implementation
ITIL Certified
SCCM
Pentaho
ETL Tools
IT Asset Management
Enterprise Architecture
ITIL
Infrastructure
Hardware Architecture
VirtualBox
VMware
Applications Software Development
Configuration Management
CMDB
Asset Management
Problem Management
Incident Management
Change Management
SaaS
Foundation Certificate in IT Service Management
IT Service Management
Disaster Recovery
Microsoft SQL Server
Data Center
Cloud Computing
Integration
Enterprise Vault
Add-On Resource Central
Messageware OWA Suite
Symantec Enterprise Vault
Oracle
Linux
Unix
Windows Server
SQL Server
Microsoft Exchange
BMC Remedy